CRM Executive

6 days ago


Ludhiana India JRS FarmParts Full time

Job Description Job Description Key Responsibilities - Overseas Customer Website Analysis : Conduct in-depth research and analysis of potential overseas customers, mainly in Europe, through their websites and online platforms to identify business opportunities, product demand, and company credibility. - Data Compilation and Management: Create and regularly update Google Sheets of existing and potential overseas customer databases, including accurate company addresses, contact details, product interest, and other relevant information. - Customer Interaction and Communication: Professionally Interact With European Customers Via Email, Calls, Or Text To Share Product Information, Resolve Queries, Gather Feedback, And Strengthen Relationships, Ensuring Timely Responses And Follow-ups - CRM and KYC Handling: Manage Customer Relationship Management (CRM) tools to update customer interactions, and ensure proper Know Your Customer (KYC) documentation of all European customers as per company norms. - Presentation and Reporting: Prepare impactful PowerPoint presentations and Excel reports related to customer data, market trends, sales analysis, and project updates for internal review and external communication. - Documentation Trading Account and Proforma Invoices: Create and maintain trading accounts, draft Proforma Invoices (PI), and share with clients while ensuring accuracy and compliance with export documentation standards. - Data Comparison and Market Analysis: Regularly compile customer data, compare market pricing, product demand, and competitor activities to identify new market trends and potential business strategies. - Daily Reporting and Work Management: Submit daily reports to the Head of Department (HOD), outlining the tasks performed, progress on leads, communication updates, and pending issues for better workflow management. - ISO 9001 Documentation Compliance: Maintain records and documentation as per ISO 9001 standards to ensure audit readiness and smooth certification compliance of the department. - Acting as Auditee in Departmental Audits: Participate as a departmental auditee during internal and external audits, providing accurate data and explanations as required by the auditors. - Price Calculations and Costing: Calculate accurate pricing for tractor parts based on customer requirements, raw material costs, and margin targets while preparing quotations and commercial offers. - International Market Analysis Tools: Use tools like Dollar Business, Apollo.io, and VOLZA to analyze international markets. Job Category: International Marketing Job Type: Full Time Job Location: Focal Point Ludhiana Phase V Apply for this position Full Name * Email * Phone * Cover Letter * Upload CV/Resume *Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *


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