Product Success Associate

3 weeks ago

Noida India Attentive.ai Full time

Job Description

About Us - Attentive.ai is a fast-growing vertical SaaS start-up, funded by Peak XV (Surge), InfoEdge, Vertex Ventures, and Tenacity Ventures that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use software platforms.

Position Description- The Product Success Associate bridges the gap between technical accuracy and customer experience during the critical onboarding phase. PSMs ensure customers see measurable success within their first 90 days.

They are the primary owner of each strategic account's early-stage deliverables (first 5 takeoffs), ensuring quality, format alignment, and communication are flawless. Acting as the voice of the customer internally, they collaborate closely with QC, estimators, and product teams but lead the conversation themselves to build trust, resolve technical concerns, and push towards the 99% accuracy benchmark.

This role is hands-on, customer-facing, and accountability-driven, with a direct impact on retention and expansion.

Responsibilities

Own the first 90 days for all strategic accounts, ensuring delivery of 5 high-quality takeoffs that meet or exceed customer expectations.

Act as the primary technical point of contact for customers during onboarding, translating their requirements into clear internal instructions.

Collaborate with cross-functional teams (QC, estimators, product, and CSMs) to ensure takeoff accuracy and format alignment.

Lead customer calls to gather detailed requirements, clarify feedback, and resolve technical concerns ensuring all parties are aligned.

Drive improvements in accuracy and efficiency by providing structured feedback from customers to the QC and product teams.

Build trust with customers by speaking their language and demonstrating deep understanding of the construction takeoff domain.

Proactively identify early risks to adoption or satisfaction and work to resolve them before they escalate.

Key Outcomes

Achieve 99%+ accuracy in takeoffs for strategic accounts within the first 90 days.

Reduce onboarding-related churn by ensuring smooth technical and communication alignment.

Ensure usage and adoption metrics for all strategic accounts are thriving in the first 90 days.

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