Team Lead WFM

Role and Responsibilities:● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM)● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments●...

Job DescriptionDescriptionWe are seeking an experienced INFOR WFM Tester to join our team. The successful candidate will be responsible for testing INFOR WFM software and ensuring that it meets the quality standards. The ideal candidate should have 7-10 years of experience in INFOR WFM testing and should be able to work independently as well as in a...

Job Title: Associate Manager WFMJob Summary:The Workforce Management Scheduler is responsible for creating and maintaining staff schedules to meet business needs and service level goals. This role involves analyzing forecast data, managing real-time schedule adjustments, and ensuring optimal workforce coverage.Key Responsibilities:Develop and manage employee...

we are hiring Senior Manager WFM for Pune location .Shift Timings - Flexible (24*7)Role Overview:Provide leadership and management to program staff and the primary care sector as it relates to workforce development.Contribute strategic development and partnerships relating to workforce developmentProvide leadership for the development of a workforce...

JD:Experience: 2-6 yearsCandidate should be ready for face-to-face interview.Key areas of responsibility:· Forecasting and capacity modelingo Analysis of historic trends to predict future volumeso Create capacity plan and review the same on an agreed frequency i.e. Actual v/s projected capacity· Ensures that all reports originating from the team are...

Company DescriptionOnly B2B is a globally trusted ISO-compliant demand generation company that provides intelligent strategies for lead generation and demand generation. Our experts utilize the latest and most sophisticated methods to generate warm, qualified sales leads, supporting your sales and marketing teams. We aim to nurture these leads into...

We have excellent opening for the position of Team Lead. (Sr. Desktop Engineer)Qualification: Any graduateExperience: 4 to 10 YrsJob Location: Pune (Pimpari)JD as followsPreparation of Daily Client reports & Application Outage communications.IT Service Management (ITSM) based on ITIL best practices.ITIL V3 Service Strategy, Service Transition, Service...

Customer Operations –Chat and Voice Process-  Process Manager Pune | Full-time (FT) | Customer Operations | Job Summary:We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the...

* Greetings from Starhire consultancyURGENT HIRING*Lead Generation Executive And Demand Generation Executive (EXPERIENCED)*Are u ready to elevate your career with an exciting role in lead generation and demand genaration? Join our dynamic teamPosition:Lead Generation Executive/Demand Generation Executive*Location:NIBM Road , Pune*What we're looking...

Job Title: Assistant Manager / Deputy Manager – Workforce Management (WFM) Location: Pune Open Positions: 1 Experience Required: 5+ years Compensation: ₹12–13 LPA About the Role We are looking for an experienced Assistant Manager / Deputy Manager – WFM to join our team in Pune. The ideal candidate will bring expertise in workforce planning, capacity...