Assistant Manager WFM

Job DescriptionDescriptionWe are seeking an experienced INFOR WFM Tester to join our team. The successful candidate will be responsible for testing INFOR WFM software and ensuring that it meets the quality standards. The ideal candidate should have 7-10 years of experience in INFOR WFM testing and should be able to work independently as well as in a...

Role and Responsibilities:● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM)● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments●...

Role and Responsibilities: ● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM) ● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes ● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments...

Role and Responsibilities:● Lead and manage the scheduling team to ensure timely and accurate roster creation using IEX (NICE WFM)● Oversee schedule generation, exception handling, shift allocation, and leave management for multiple LOBs/processes● Ensure schedule adherence and alignment with forecasted volumes, headcount, and SLA commitments●...

we are hiring Senior Manager WFM for Pune location .Shift Timings - Flexible (24*7)Role Overview:Provide leadership and management to program staff and the primary care sector as it relates to workforce development.Contribute strategic development and partnerships relating to workforce developmentProvide leadership for the development of a workforce...

Job Title: Assistant Manager / Deputy Manager – Workforce Management (WFM) Location: Pune Open Positions: 1 Experience Required: 5+ years Compensation: ₹12–13 LPA About the Role We are looking for an experienced Assistant Manager / Deputy Manager – WFM to join our team in Pune. The ideal candidate will bring expertise in workforce planning, capacity...

Job Title: Assistant Manager / Deputy Manager – Workforce Management (WFM)Location: PuneOpen Positions: 1Experience Required: 5+ yearsCompensation: ₹12–13 LPAAbout the RoleWe are looking for an experienced Assistant Manager / Deputy Manager – WFM to join our team in Pune. The ideal candidate will bring expertise in workforce planning, capacity...

JD:Experience: 2-6 yearsCandidate should be ready for face-to-face interview.Key areas of responsibility:· Forecasting and capacity modelingo Analysis of historic trends to predict future volumeso Create capacity plan and review the same on an agreed frequency i.e. Actual v/s projected capacity· Ensures that all reports originating from the team are...

he Workforce Management (WFM) Manager for the Voice Process is responsible for overseeing and optimizing the workforce planning and scheduling activities to ensure efficient and effective operations. This role involves managing the forecasting, scheduling, and real-time monitoring of call center activities to meet service level agreements and operational...

Customer Operations –Chat and Voice Process-  Process Manager Pune | Full-time (FT) | Customer Operations | Job Summary:We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the...