Assistant Manager WFM

DescriptionJob Description : Heads a team of WFM/MIS Supervisors and/or MIS Analysts to support Operations Essential Duties & Responsibilities: Responsible for MIS & WFM Reporting & Service Delivery to Internal & External Customers Manages a MIS team for 3 to 5 clients. Effectively leads and mentor the team to support Ops. Directly manages MIS processes,...

Role & responsibilitiesReal-Time MonitoringIdentify and react to deviations from schedules, including absenteeism, adherence, and unexpected volume fluctuationsTrack and report on agent schedule adherence, ensuring that employees adhere to their assigned work schedulesAssist in reassigning agents or reallocating resources to address emerging...

Solution Consultant – UKG Pro WFM/HCMLocation: Pune (Full-time)Role Overview:As a Solution Consultant, you will play a pivotal role in delivering superior Human Capital Management (HCM) and Workforce Management (WFM) solutions to our clients. Leveraging your expert knowledge of UKG Pro WFM/Dimensions and related enterprise software, you will design and...

JD:Experience: 2-6 yearsCandidate should be ready for face-to-face interview.Key areas of responsibility:· Forecasting and capacity modelingo Analysis of historic trends to predict future volumeso Create capacity plan and review the same on an agreed frequency i.e. Actual v/s projected capacity· Ensures that all reports originating from the team are...

Essential Duties & Responsibilities: - Manage the scheduling/forecasting process of the program - Create agent schedules, IDPs and make necessary adjustments as necessary - Acts as backup for the WF Manager - Manage employee information changes inside WFO system - Communicate effectively with internal and external customers - Responsible for balancing...

Customer Operations –Chat and Voice Process-  Process Manager Pune | Full-time (FT) | Customer Operations | Job Summary:We are seeking a highly skilled and experienced Process Manager of Management Information Systems (MIS) and Workforce Management (WFM) to join our team. The successful candidate will be responsible for managing and overseeing the...

Role : UKG WFM ArchitectLocation : IndiaNote: We have an urgent requirement for "pharmaceutical distribution supply chain & healthcare servicesJD:Leading and driving UKG WFM implementations and providing strategic direction to ensure successful implementation and optimizationExperience in defining system architecture, , ensuring alignment to business needs...

Deliver presentations and communicate effectively at all levels within the Customer and UKG Pro WFM organization Facilitate workshops for complex or large-scale projects to identify requirements, documenting the requirements and developing prototypes to use to confirm requirements back to the customer Designs, develops, modifies and evaluates tools developed...

Job DescriptionDeliver presentations and communicate effectively at all levels within the Customer and UKG Pro WFM organizationAct as the team's subject matter expert for various UKG Pro WFM Workforce Management ModulesFacilitate workshops for complex or large-scale projects to identify requirements, documenting the requirements and developing prototypes to...

Seeking experienced professionals for HCM/Workforce Management (WFM) software implementation projects, especially with UKG Ready (Kronos), SAP HCM, SuccessFactors, Workday, Oracle HCM etc. Experience in implementing HRMS or WFM solutions for clients.