IT Service Architect for Managed Mobile Service

Job Description

Hello eager tech expert

To create a better future, you need to think outside the box. That's why we at Siemens need innovators who aren't afraid to push boundaries to join our diverse team of tech gurus. Got what it takes Then help us create lasting, positive impact

We are looking for an an IT Service Architect for the Managed Service. As an IT Architect for Central Managed Mobile Services based on Intune and Company Portal, you will be responsible for designing, implementing, and maintaining the architecture of centralized device management that leverage Microsoft Intune MDM. You will work closely with various stakeholders, including IT teams, business units, and external partners, to ensure the device services are scalable, secure, and efficient.

You'll break new ground by:

- Design, and consult integration of services for mobile device management.
- Consult in the use of Digital Experience Management technolgoies such as NextThink.
- Acts as Product Owner Proxy if required.
- Consult and create the Product Vision, strategy together with the Service team.
- Improve service design in line with strategic pillars keeping end customer satisfaction as priority objective.
- Manage requirements and expectations of all stakeholders incorporating an Entrepreneur mindset.
- Support the wider Service Architecture and Service Management Teams in customer engagements to ensure relevant services can be delivered.
- Ensure operational excellence by balancing customer satisfaction, service availability and employee engagement.
- Drive automation excellence and actively design, promote and support implementation of automation technologies to improve the serivce.
- Focus on delivering ongoing business value to the customers of the service.

You're excited to build on your existing expertise, including:

- Bachelor's Degree in Computer Science/Engineering, Information Technology or related fields.
- 5 years of IT Infrastructure market experience with focus in the areas of Intune, IOS and Android.
- Strong knowledge of software architecture principles and best practices.
- Familarity with device compliance, conditional access policies and endpoint security configurations.
- Proficiency in Microsoft Intune and Company Portal.
- Experience with cloud platforms and services (e.g., Azure).
- Additional knowledge of MS PowerApps / - Automate, Microsoft 365, Entra ID.
- Working knowledge and experience in IT Portfolio / IT Provider Management.
- Strong presentation and communication skills.
- Excellent problem solving and critical thinking skills.
- Ability to demonstrate commitment to develop, drive and manage services in a complex environment.
- Excellent written and verbal communications skills, having a high English Language Domain/Fluency (Speaking, Reading & Writing), excellent ability to present complex issues to multi-level audiences of Stakeholders.
- Experience in working with global virtual teams.
- ITIL / TOGAF / Agile certifications are a plus.

Create a better #TomorrowWithUs

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens.

This role is based in Gurgaon. You'll also get to visit other locations in India and beyond, so you'll need to go where this journey takes you. In return, you'll get the chance to work with international team and working on global topics.

---