Technical Support Engineering

With more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ensuring that we consistently exceed customers expectations in every interaction whether in-product digital or human-centered CE S is responsible for all up services across the company including consulting customer success and support across Microsoft s portfolio of solutions and products Join CE S and help us accelerate AI transformation for our customers and the world Within CE S the Customer Service Support CSS organization builds trust and confidence for every person and organization through delivering a seamless support experience In CSS we are powered by Microsoft s AI technology to help consumers businesses partners and more resolve their issues quickly and securely helping prevent future problems from occurring and achieving more from their Microsoft investment In the Customer Service Support CSS team we are looking for people with a passion for delivering customer success As a Senior Technical Support Engineer you will own troubleshoot and solve complex customer technical issues This opportunity will allow you to accelerate your career growth hone your problem-solving collaboration and research skills and deepen your technical proficiency This role is flexible in that you can work up to 50 from home Microsoft s mission is to empower every person and every organization on the planet to achieve more As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond Responsibilities Response and Resolution You own investigate and solve complex customer technical issues and act as an advisor to the customer collaborating within and across teams and leveraging troubleshooting tools and practices Readiness You lead in building communities with peer delivery roles and share your knowledge through readiness programs technical coaching and mentoring of others You deepen your technical and professional proficiency to enable you to resolve complex customer issues through training and readiness Product Process Improvement You engage with Microsoft Engineering Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements Qualifications Required Qualifications Bachelor s degree in Computer Science Information Technology IT or related field AND 3 years of technical support technical consulting experience or information technology experience o OR 5 years of technical support technical consulting experience or information technology experience o OR equivalent experience Language Qualification English Language fluent in reading writing and speaking 5 years in designing implementing and supporting solutions in a complex enterprise environment 5 years technical background enterprise experience and knowledge in one or more of the technologies below Identity Synchronization Technologies Authentication and Authorization Management Enterprise level protocols Kerberos PKI Oauth SAML WS-Fed etc Identity Management Federation Security Management B2B B2C Role based access control Permissions management MFA 5 years of experience in technology support training consulting architecting development network data center operations IT admin or operations or equivalent education in technologies below Azure Active Directory Identity Synchronization Technologies Dirsync AAD Connect FIM etc Active Directory Federation Services ADFS - or similar 3rd party experience Shibboleth CA SiteMinder Okta PING etc Identity and Access Management Office 365 Identity Management Cloud Domain Management Cloud User Management and configuration Ability to meet Microsoft customer and or government security screening requirements are required for this role These requirements include but are not limited to the following specialized security screenings Microsoft Cloud Background Check This position will be required to pass the Microsoft Cloud Background Check upon hire transfer and every two years thereafter Microsoft is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants regardless of criminal histories consistent with legal requirements If you need assistance and or a reasonable accommodation due to a disability during the application or the recruiting process please send a request via the