
Technical Support Engineer
5 days ago
Job Description
Join Us as a Technical Support Engineer
Are you passionate about helping others and solving technical challenges At ORBCOMM, we're looking for a Technical Support Engineer to join our global support team. In this role, you'll be the first line of support for our customers, delivering timely, effective, and professional assistance across a suite of innovative IoT products. If you're tech-savvy, customer-focused, and thrive in a fast-paced, international environment, we want to hear from you
Why You'll Love Working Here
At ORBCOMM, we connect the world through intelligent IoT solutions. You'll be part of a collaborative, high-energy support team that plays a vital role in ensuring our customers succeed. From logistics and transportation to maritime and supply chain, you'll support critical operations around the globehelping real-world users solve real-world problems.
Enjoy the challenge of a 24/7 global environment, where no two days are the same. We offer learning opportunities, career growth, and the chance to work with leading-edge technologies.
With a flexible hybrid work schedule, you can enjoy the best of both worldsengaging in-person collaboration at our Hyderabad office, while also enjoying the autonomy and comfort of remote work.
What You'll Do
As a Level 1 Support Specialist, you'll provide exceptional service to ORBCOMM customers by troubleshooting and resolving technical issues via phone, email, and our Salesforce CRM system. Your responsibilities will include:
- Serve as the first point of contact for customers, providing technical support for ORBCOMM's product suite via phone, email, and Salesforce.
- Log and track customer issues, ensuring timely updates and resolution.
- Collaborate with Tier 2 teams to escalate and analyze more complex issues as needed.
- Coordinate with internal teams such as Engineering (Tier 3 Software/Hardware), QA, and Order Management to ensure accurate and effective problem-solving.
- Maintain detailed documentation for all customer interactions and resolutions.
Who You Are
You're a confident communicator with a strong service mindset and solid technical aptitude. You're energized by problem-solving and working across global time zones.
If You Have
- Experience with international inbound calling. (Required)
- Strong verbal and written communication skills in English. (Required)
- Ability to work both independently and as part of a collaborative team.
- Good troubleshooting skills and logical thinking.
- Comfortable handling international phone calls and willing to work in a 24/7 environment, primarily during night shifts.
- Proficiency in Microsoft Office Suite.
- A passion for learning new technologies and product lines.
- A team-first attitude and strong work ethic.
- A Bachelor's degree (preferred, but not mandatory).
- Reliable transportation and willingness to commute independently. (Required)
- Preferred: Access to a desktop or laptop with a reliable high-speed internet (Wi-Fi) connection.
Then we want to meet you
About Us
At ORBCOMM, we're pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at www.orbcomm.com
Ready to Join Us
We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things If you're seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.
We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.
At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.
-
Technical Support Engineer II
7 days ago
Hyderabad, India Zeta Full timeJob Description About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together...
-
Technical Support Engineer
4 weeks ago
India Unbxd Inc., A Netcore Company Full timeA Technical Support Engineer at Netcore Unbxd is the primary contact for customers on support issues and product queries. The TSE works on all matters about Unbxd's products & services for a variety of customers ranging from small & mid segment to large enterprises. A TSE uses his/her skills to troubleshoot technical problems, effectively collaborate,...
-
Technical Support Engineer
2 weeks ago
India BEE Incorporations Full timeCompany Description BEE Incorporations has been delivering Conscious Engineering solutions to enable green and healthy indoor spaces globally since 2009. The firm operates as a consultancy providing a range of services such as certifications, wellness advisory, smart building solutions, cloud-based monitoring, performance testing, and green materials...
-
Technical Support Engineer
2 weeks ago
Hyderabad, India Kamalveer Systems Full timeCompany Description Kamalveer Systems has been a service provider for notebook desktop and workstation based in Hyderabad, Telangana. We pride ourselves on delivering reliable and efficient technology services to our clients. Our team of experts ensures high-quality support and solutions for a wide range of technical needs, making Kamalveer Systems a trusted...
-
Technical Support Engineer
1 week ago
India Pomeroy Full time ₹ 4,00,000 - ₹ 8,00,000 per yearTroubleshoot and resolve technical support issues via telephone or web portal forour customers utilizing xDSL, Cable, Fiber, 3G/4G, Wireless, ISDN and VPNtechnologiesIncluding but not limited to Routers, Switches, AP/Wireless, VoIP, Wifi, FirewallCoordinate with CLEC's, ILEC's and ISP's to resolve issues Provide installation and desktop support (when...
-
Technical Support Engineer
4 weeks ago
Hyderabad, Telangana, India Reveille Technologies Full timeWe're Hiring : Technical Support Engineer - Platform TechnologiesWe're looking for a motivated and skilled Technical Support Engineer to join our team in Hyderabad. If you have a passion for solving complex technical issues and thrive in a fast-paced environment, this is the role for you.Job Description : We are seeking a Technical Support Engineer to...
-
Senior Technical Support Engineer
3 weeks ago
India PartnerOne Full timeNetwitness part of the PartnerOne portfolio is a leading threat detection and response platform used by enterprises and government agencies worldwide With decades of experience in security analytics Netwitness helps security teams detect understand and respond to threats faster and more effectively across hybrid and cloud environments Position...
-
Technical Support Engineer
3 weeks ago
Hyderabad, India ServiceNow Full timeTechnical Support Engineer - Automation In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support...
-
Network support engineer
2 weeks ago
Hyderabad, India TRDFIN Support Services Pvt Ltd Full timeWe are looking for a proactive and skilled Network Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support, troubleshooting network-related issues, and ensuring smooth operations of IT infrastructure. Work Details: • Shifts: Rotational (5 Days Working) • Notice Period: Immediate to 15 Days •...
-
Network Support Engineer
3 weeks ago
Hyderabad, India TRDFIN Support Services Pvt Ltd Full timeWe are looking for a proactive and skilled Network Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support, troubleshooting network-related issues, and ensuring smooth operations of IT infrastructure. Work Details: • Shifts: Rotational (5 Days Working) • Notice Period: Immediate to 15...