Urgent Quality Analyst

Role: Quality Analyst / Quality LeadFor Analyst role - Min 3+ Years experience in Call Audits/ Chat AuditsFor Lead role - Min 9+ years exp in Call Audits/ Chat AuditsStrong understanding on Performing ATA Reports, Preparing Dashboards, Voice+Chat Audits, Change Request , Problem Tickets, Service Requests.Shift: Rotational ShiftWFOLocation: NoidaBoth Side Cab...

We are seeking a detail-oriented and proactive Quality Analyst to join our Customer Service team. The Quality Analyst will monitor and evaluate customer interactions to ensure service quality and compliance with company standards, identify areas for improvement, and provide actionable feedback to enhance overall customer experience.Role &...

Here's a proper Job Description (JD) for the Quality Analyst position:Job Title: Quality Analyst – Tata 1mg Customer Service ProcessLocation: NoidaVacancies: 2Salary: ₹25,000 – ₹28,000 (In-hand)Qualification: HSC / GraduateExperience: Minimum 6 months to 1 year as Quality Analyst in any BPO (on paper)Joining: ImmediateJob Responsibilities:Monitor and...

The Quality Assurance (QA) Analyst is essential in upholding and enhancing the quality standards within our organization. This role involves monitoring and evaluating both inbound and outbound calls, as well as email communications, to assess Engineers' technical proficiency, customer service, and compliance with company policies. The QA Analyst will...

Position Summary:We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.Desired Candidate Profile:Manual...

The Quality Analyst ensures that all customer interactions meet the required standards for accuracy, professionalism, and compliance. This role helps improve customer experience and boosts the conversion ratio by identifying best practices and areas of improvement.Key Responsibilities:·Monitor telecaller conversations (live and recorded) for script...

Headquartered in Noida India Paytm Insurance Broking Private Limited PIBPL a wholly owned subsidiary of One97 Communications OCL is an online insurance market place that offers insurance products across all leading insurance companies with products across auto life and health insurance and provide policy management and claim services for our...

Hiring for Quality Analyst - SME ( Noida ) Need Relevant Experience Into QA - Call Monitoring & Call Feedback SME Years = Upto 7.05 LPA Fixed + Variables

Job Description:Quality control is a process by which entities review the quality of all factors involved productionAudit and manage effective implementation and delivery of functional processes within operations to mitigate risk.audit/validate current control effectiveness and drive improvements wherever required.Role & responsibilitiesIn this role you are...

We are seeking a skilled Quality Analyst with a strong background in manual and automation testing, particularly within the gaming, slot, or back-office industries. The ideal candidate should have expertise in tools like Postman, Jmeter, and Playright, with a minimum of 1 years of experience in manual testing and automation testing.Responsibilities:Conduct...