Quality Analyst

3 weeks ago


Noida, Uttar Pradesh, India Paytm Full time

Headquartered in Noida India Paytm Insurance Broking Private Limited PIBPL a wholly owned subsidiary of One97 Communications OCL is an online insurance market place that offers insurance products across all leading insurance companies with products across auto life and health insurance and provide policy management and claim services for our customers Job Title Level Quality Analyst - Tele CollectionLanguage proficiency bengali and odia language xe2x97x8f Monitoring of transactions as per process guidelinesxe2x97x8f Providing event-based and frequency-based feedbackxe2x97x8f Collecting data on the CTQs as defined in the SLA and track the samexe2x97x8f Assisting in identifying training needs for the agents and process-level issues that can help improve performancexe2x97x8f Participating in team huddles and providing a brief on Quality performance in the processxe2x97x8f Brief new agents joining the process and explain how the quality function operates in the processxe2x97x8f Co-ordinate all process improvement initiativesxe2x97x8f Monitoring of transaction tickets responses as per process guidelinesxe2x97x8f Validation of CSAT report Queries type analysis for process improvementCompetencies Required xe2x97x8f Ability to work in a continually challenging environmentxe2x97x8f Understanding of end-to-end processes and appreciation of critical parametersxe2x97x8f Knowledge of MS Office - Excel PowerPoint Wordxe2x97x8f Good communication skills bengali and odiaxe2x97x8f Good analytical skills - to be tested through Quality Aptitude Testxe2x97x8f Self-initiated and zeal for continuous improvement


  • Quality Analyst

    4 days ago


    Noida, Uttar Pradesh, India Imaginators Try Going Beyond Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    Quality Analyst (Chat & Voice Audits)Skill-ATA Reports, Prepare Dashboards, Change Request, Audits, Problem Tickets, Service RequestsExp-3.5+ Yrs(Relevant in QA)Pkg-7 LPALoc-NoidaNotice period-Upto to 30 DaysSend CV: Required Candidate profileNote:- Hiring exclusively for International BPO Quality Analyst Talent Not looking for Testing QAs

  • Quality Analyst

    2 weeks ago


    Noida, Uttar Pradesh, India Lepide Full time

    Quality Analyst Position Summary: We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance. Desired...

  • Quality Analyst

    2 weeks ago


    Noida, Uttar Pradesh, India Lepide Software Full time ₹ 30,000 - ₹ 3,80,000 per year

    Position Summary:We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.Desired Candidate Profile:Manual...

  • Quality Analyst

    1 week ago


    Noida, Uttar Pradesh, India CORPAVENUE Full time ₹ 7,80,000 per year

    The Quality Analyst ensures that all customer interactions meet the required standards for accuracy, professionalism, and compliance. This role helps improve customer experience and boosts the conversion ratio by identifying best practices and areas of improvement.Key Responsibilities:·Monitor telecaller conversations (live and recorded) for script...

  • Quality Analyst

    2 weeks ago


    Noida, Uttar Pradesh, India CORPAVENUE Full time ₹ 50,000 - ₹ 65,000 per year

    The Quality Analyst ensures that all customer interactions meet the required standards for accuracy, professionalism, and compliance. This role helps improve customer experience and boosts the conversion ratio by identifying best practices and areas of improvement.Key Responsibilities:·Monitor telecaller conversations (live and recorded) for script...

  • Quality Analyst

    1 week ago


    Noida, Uttar Pradesh, India Fluper Ltd. Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    WE ARE HIRING FOR,Quality Analyst Exp : 1 to 2.5 yrs exp onlyeImmediate and delhi ncr candidate only applyFLUPER LTDFluper, being the Top Rated Mobile App Design and Development Company across the globe, has the potential to bring specialized and optimized solutions. With 17+ Years of Mobo Industry Experience and 375+ App Certified Developers, we have...


  • Noida, Uttar Pradesh, India WebBee Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title: Quality Analyst Lead Location: Noida, Uttar Pradesh Company: WebBee Global About WebBee Global: WebBee Global is a leading provider of e-commerce integration and automation solutions. We work with businesses worldwide to streamline operations through platforms like Shopify, Amazon, NetSuite, and more. Join our fast-growing team and be part...


  • Noida, Uttar Pradesh, India Orbiqe Technologies Pvt. Ltd. Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    Job Title: AI Data Quality Analyst TrainerLocation: Noida, Sector-58Experience: 2+ Years (Trainer Experience proffered)Job Summary:We are hiring an AI Data Quality Analyst Trainer with hands-on experience in data quality management and AI-driven data validation. The ideal candidate must have delivered classroom or virtual training to batches of 30–40...

  • BPO Quality Analyst

    2 weeks ago


    Noida, Uttar Pradesh, India Cyfuture Full time

    Job DescriptionSalary- 25K InhandLocation-Manape (Navi Mumbai)Note : Immediate joiner can apply onlyJob Description- Quality analyst of BPO industry who can listen to the agents calls and share feedback.- Must be a graduate or higher.- Speak, read and write in Hindi, Punjabi and English.- Able to communicate confidently and politely, with good speaking...

  • Quality Analyst

    3 weeks ago


    Noida, Uttar Pradesh, India Ebizon Full time

    EbizON is looking for a Quality Analyst Manual testing to join our Technology team in Noida office Roles Responsibilities Work with the development teams to ensure each release meets high quality standards Create test plans and test cases from wire frames Execute manual test cases report and track issues in ticketing systems and verify fixes...