Current jobs related to Quality Analyst - Noida, Uttar Pradesh - Innovation Technology By Design

  • Quality Analyst

    2 days ago

    Noida, Uttar Pradesh, India Imaginators Try Going Beyond Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    Quality Analyst (Chat & Voice Audits)Skill-ATA Reports, Prepare Dashboards, Change Request, Audits, Problem Tickets, Service RequestsExp-3.5+ Yrs(Relevant in QA)Pkg-7 LPALoc-NoidaNotice period-Upto to 30 DaysSend CV: Required Candidate profileNote:- Hiring exclusively for International BPO Quality Analyst Talent Not looking for Testing QAs

  • Quality Analyst

    1 week ago

    Noida, Uttar Pradesh, India Lepide Full time

    Quality Analyst Position Summary: We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance. Desired...

  • BPO Quality Analyst

    2 weeks ago

    Noida, Uttar Pradesh, India Humaniquee Full time ₹ 25,000 - ₹ 28,994 per year

    Here's a proper Job Description (JD) for the Quality Analyst position:Job Title: Quality Analyst – Tata 1mg Customer Service ProcessLocation: NoidaVacancies: 2Salary: ₹25,000 – ₹28,000 (In-hand)Qualification: HSC / GraduateExperience: Minimum 6 months to 1 year as Quality Analyst in any BPO (on paper)Joining: ImmediateJob Responsibilities:Monitor and...

  • Quality Analyst

    2 weeks ago

    Noida, Uttar Pradesh, India Lepide Software Full time ₹ 30,000 - ₹ 3,80,000 per year

    Position Summary:We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance.Desired Candidate Profile:Manual...

  • Quality Analyst

    2 weeks ago

    Noida, Uttar Pradesh, India CORPAVENUE Full time ₹ 50,000 - ₹ 65,000 per year

    The Quality Analyst ensures that all customer interactions meet the required standards for accuracy, professionalism, and compliance. This role helps improve customer experience and boosts the conversion ratio by identifying best practices and areas of improvement.Key Responsibilities:·Monitor telecaller conversations (live and recorded) for script...

  • Quality Analyst

    1 week ago

    Noida, Uttar Pradesh, India CORPAVENUE Full time ₹ 7,80,000 per year

    The Quality Analyst ensures that all customer interactions meet the required standards for accuracy, professionalism, and compliance. This role helps improve customer experience and boosts the conversion ratio by identifying best practices and areas of improvement.Key Responsibilities:·Monitor telecaller conversations (live and recorded) for script...

  • Quality Analyst

    3 weeks ago

    Noida, Uttar Pradesh, India Paytm Full time

    Headquartered in Noida India Paytm Insurance Broking Private Limited PIBPL a wholly owned subsidiary of One97 Communications OCL is an online insurance market place that offers insurance products across all leading insurance companies with products across auto life and health insurance and provide policy management and claim services for our...

  • Quality Analyst

    6 days ago

    Noida, Uttar Pradesh, India Fluper Ltd. Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    WE ARE HIRING FOR,Quality Analyst Exp : 1 to 2.5 yrs exp onlyeImmediate and delhi ncr candidate only applyFLUPER LTDFluper, being the Top Rated Mobile App Design and Development Company across the globe, has the potential to bring specialized and optimized solutions. With 17+ Years of Mobo Industry Experience and 375+ App Certified Developers, we have...

  • BPO Quality Analyst

    1 week ago

    Noida, Uttar Pradesh, India Cyfuture Full time

    Job DescriptionSalary- 25K InhandLocation-Manape (Navi Mumbai)Note : Immediate joiner can apply onlyJob Description- Quality analyst of BPO industry who can listen to the agents calls and share feedback.- Must be a graduate or higher.- Speak, read and write in Hindi, Punjabi and English.- Able to communicate confidently and politely, with good speaking...

  • Quality Analyst

    2 weeks ago

    Noida, Uttar Pradesh, India Ebizon Full time

    EbizON is looking for a Quality Analyst Manual testing to join our Technology team in Noida office Roles Responsibilities Work with the development teams to ensure each release meets high quality standards Create test plans and test cases from wire frames Execute manual test cases report and track issues in ticketing systems and verify fixes...

Quality Analyst

2 weeks ago

Noida, Uttar Pradesh, India Innovation Technology By Design Full time ₹ 8,00,000 - ₹ 12,00,000 per year

The Quality Assurance (QA) Analyst is essential in upholding and enhancing the quality standards within our organization. This role involves monitoring and evaluating both inbound and outbound calls, as well as email communications, to assess Engineers' technical proficiency, customer service, and compliance with company policies. The QA Analyst will contribute to the continuous improvement of processes, provide data-driven insights, and play a pivotal role in enhancing the overall customer experience.

Responsibilities

  • Design and Implement Quality Standards: Develop and refine call monitoring formats and quality standards to align with evolving customer expectations and business objectives.
  • Data-Driven Insights: Conduct regular call monitoring and provide trend analysis, identifying patterns and opportunities for improvement at both the individual and team levels.
  • Performance Tracking: Utilize a quality monitoring data management system to compile, track, and report on key performance indicators (KPIs) across the organization.
  • Customer Communication Monitoring: Evaluate customer email responses and ensure they meet quality standards, contributing to a consistent and exceptional customer experience.
  • Feedback and Coaching: Deliver actionable feedback to Engineers, Team Leaders, and Managers, supporting their development and fostering a culture of continuous improvement.
  • Call Calibration Sessions: Coordinate and facilitate regular calibration sessions with Team Technical Leads (TTLs) to ensure consistent evaluation criteria and alignment across teams.
  • Quality Reporting: Prepare and analyse comprehensive quality reports, providing management with insights into performance trends and areas for improvement.
  • Cross-Functional Collaboration: Work closely with cross-functional teams, including Training, Operations, and Customer Experience, to ensure quality initiatives are effectively implemented.
  • Customer Journey Enhancement: Contribute to the design and implementation of initiatives aimed at improving the overall customer journey, based on quality assurance findings.
  • Technology Utilization: Leverage the latest quality assurance tools and technologies to optimize monitoring processes, enhance data accuracy, and improve overall efficiency.
  • Continuous Learning and Development: Stay up to date with industry trends, best practices, and emerging technologies in quality assurance, and recommend their integration into existing processes.
  • Compliance Monitoring: Ensure that all quality assurance activities comply with regulatory requirements and industry standards.
  • Process Improvement: Identify and recommend process improvements, driving efficiency and enhancing the quality-of-service delivery.
  • Customer Feedback Integration: Incorporate customer feedback and satisfaction data into quality assessments, driving a customer-centric approach to quality assurance.
  • Crisis Management: Participate in crisis management efforts by ensuring that communication during high-pressure situations meets the highest quality standards.

Our Culture and You What does the day in life look like for the Quality Assurance (QA) Analyst?

You come to work each day in an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big.

Our employees have indicated that at IT by Design they will find a home where their passion and career goals finally intersect for them to live a life full of purpose.