Product Support Specialist

5 days ago

Bengaluru India Practo Technologies Private Limited Full time

Job Description

Job Description

Are you a communicator Do you love talking to people from all walks of life Do you love fielding questions, solving problems and teaching people new things - If so, we want you

Customer Support:

- To resolve complex technical queries and issues of product functionality and defect correction as well as coordinating with the Software Engineers for product support.
- Must be able to demonstrate excellent troubleshooting and problem-solving skills.
- Ensure complete documentation of all activities undertaken with respect to the ticket in the case log.
- Adhere to the Process defined on both Operations and Quality legend.
- Ability to timely Escalation (Approach to handle issue to understand when to escalate & what will be handled by themselves), attention to detail, ability to research and able to arrive at a solution and also challenges the process and come up with different alternatives.

Customer Engagement:

- Understanding customer behavior, expectations from the product analyzing Usage trends and product adaptability to increase usage and make the product sticky.
- Work towards providing an excellent customer experience by going that extra mile on every interaction.

Customer Retention:

- Maintain overall customer satisfaction levels to ensure the continuous relationship with Practo.

Responsibilities:

- Excellent Communication and customer experience
- Semi Voice process ( 40% of Calls and 60% of Emails,Chats)
- Ability to handle customer situation with effective behavior.
- Problem solving efficiency.

Must have :

- Fluency in English & Hindi

  • Product Support Specialist

    22 hours ago

    Hyderabad, Telangana, India, Telangana Launchio Consulting Full time

    Job Description – Product Support SpecialistPosition: Product Support SpecialistLocation: Hyderabad, IndiaSalary: ₹5,00,000 – ₹7,00,000 per annum (based on experience)Joining Requirement: Immediate Joiners OnlyAbout the RoleWe are looking for a skilled and motivated Product Support Specialist to join our team in Hyderabad. The ideal candidate will...

  • Product Support Specialist

    3 weeks ago

    Bengaluru, India Local Fox Full time

    We are seeking a Product Support Specialist to serve as the first line of support for Prism, ourchat-based LLM that acts as a performance marketing analyst and strategist. In this role, youwill keep customers unblocked, ensure fast resolution cycle

  • Product Support Specialist

    1 week ago

    Bengaluru, Karnataka, India Local Fox Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    We are seeking a Product Support Specialist to serve as the first line of support for Prism, ourchat-based LLM that acts as a performance marketing analyst and strategist. In this role, youwill keep customers unblocked, ensure fast resolution cycle

  • Production Support Specialist

    6 days ago

    Bengaluru, Karnataka, India Pradeepit Global Consulting Private Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    MapleWave Production Support Specialist MapleWave Production Support Specialist Experience : 5 to 8 years Responsibilities:Responding to customer support tickets and inquiries regarding Maplewave software Diagnosing and resolving technical issues related to system functionality, data integrity, and user access Performing system upgrades and...

  • Product Support Specialist

    1 week ago

    Greater Bengaluru Area, India Uplers Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Sr Product Specialist- POD Team.Experience:2-5 Years ExpSalary :5-7 LPAPreferred Notice Period: less than or equal to 30 daysShift: 10:00 AM to 6:00 PM ISTOpportunity Type:Office (Bengaluru)Placement Type:Fulltime(*Note: This is a requirement for one of Uplers' Clients)Must have skills required :Technical Support AND Customer Service AND Root Cause...

  • Regulatory Affairs Specialist

    3 weeks ago

    Mumbai, India Tek Support Full time

    Job Description Job Title: Regulatory Affairs Specialist Med/Pharma (Female) Location: Remote Position Overview: We are seeking an experienced Regulatory Affairs professional with expertise in both pharmaceutical and medical device regulatory compliance. The role involves preparing, reviewing, and submitting regulatory documentation to global health...

  • Apply Now! Product Support Specialist

    5 days ago

    Bengaluru, India Practo Technologies Private Limited Full time

    Job Description We are the face of Practo when it comes to customer centricity. You will be interviewing for the role of Product Specialist, reporting to the Team Lead, Customer Support. This role works closely across the support team to ensure customers receive the best possible experience via email, chat, and phone. Key Responsibilities: 1. Provide...

  • Technical Product Support Specialist

    2 weeks ago

    India InfoBeans Full time

    About the Job Job Title: Technical Product Support Specialist Skills: MS SQL Server, SSRS, Python, Snowflake, SSAS (optional), Streamlit (optional), Power BI (optional) Experience Required: 5+ Years Location: Remote Notice Period: Immediate to 30 Days preferred Job Description We are looking for an experienced Technical Product...

  • Technical Product Support Specialist

    2 weeks ago

    India InfoBeans Full time

    About the JobJob Title: Technical Product Support Specialist Skills: MS SQL Server, SSRS, Python, Snowflake, SSAS (optional), Streamlit (optional), Power BI (optional) Experience Required: 5+ Years Location: Remote Notice Period: Immediate to 30 Days preferredJob DescriptionWe are looking for an experienced Technical Product Support Specialist who will...

  • Technical Product Support Specialist

    2 weeks ago

    India InfoBeans Full time

    About the Job Job Title: Technical Product Support Specialist Skills: MS SQL Server, SSRS, Python, Snowflake, SSAS (optional), Streamlit (optional), Power BI (optional) Experience Required: 5+ Years Location: Remote Notice Period: Immediate to 30 Days preferred Job Description We are looking for an experienced Technical Product Support Specialist ...