
Partner Support Executive
7 days ago
About AiSensy
AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs. We empower 100,000+ businesses and 7,000+ partnersincluding ISVs, resellers, and affiliatesto scale their engagement and revenue through advanced automation and communication solutions.
Recognized as Meta&aposs Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024, AiSensy is one of India&aposs fastest-growing B2B SaaS startups.
- 100,000+ Businesses Onboarded: Trusted by businesses across India and beyond.
- 4000+ Crores Revenue Driven: Enabling real results through WhatsApp-led engagement over the last 3.5+ years.
About the Role Partner Support Executive
We are looking for a Partner Support Executive who will serve as the first line of support for AiSensys partners, ensuring high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience. Youll work closely with internal teams to resolve issues, maintain SLAs, and deliver a consistently strong partner experience.
Key Responsibilities
Partner Query Support
- Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom.
- Maintain strong First Response Time (FRT) and meet chat acceptance SLAs.
Service Excellence
- Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support.
- Maintain high-quality written communication with typing speeds of 70+ words per minute.
Partner Onboarding & Integration
- Guide partners through the onboarding process and assist with dashboard integrations.
- Understand the unique business use cases of partners and deliver tailored support solutions.
Cross-Team Collaboration
- Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience.
- Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases.
Must-Have
- 24 years of experience in partner or customer support roles (preferably in SaaS/B2B setups).
- Strong understanding of APIs, Webhooks, and third-party integration workflows.
- Proficiency with tools like Freshdesk, Zendesk, Intercom, or similar platforms.
- Excellent verbal and written communication skills.
Good to Have
- Prior experience in SaaS customer success or technical support.
- Familiarity with CRMs and automation tools.
- Experience collaborating with internal tech and onboarding teams.
Perks & Benefits
- Be the voice of Indias fastest-growing WhatsApp API platform to its partner ecosystem.
- Collaborate closely with cross-functional teams and leadership.
- Exposure to international partner operations and real-time WhatsApp integrations.
Why Join AiSensy
- Fast-Growing Environment: Work in a high-paced, dynamic setup that prioritizes ownership, learning, and impact.
- Global Exposure: Collaborate with WhatsApps global teams and join exclusive partner events.
- Create Real Impact: Help 100,000+ businesses achieve tangible outcomes through automation and smart engagement.
- Learn, Solve, Grow: Gain hands-on experience in technical integrations, client support, and strategic onboarding.
Learn More About Us
YouTube Demo Watch Now
Partnership Model Explore here
- Website: https://m.aisensy.com
- YouTube: AiSensy YouTube Channel
- LinkedIn: AiSensy LinkedIn
- Instagram: @aisensy_official
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