Customer Relations Executive

3 weeks ago

Surat, India Mycityband Full time

Job Description

We are seeking a Customer Relations Executive to join our team in India. The ideal candidate will have 1-2 years of experience in customer service, focusing on building relationships and ensuring customer satisfaction.

Responsibilities

- Manage customer inquiries and provide timely responses to customer issues.
- Build and maintain strong relationships with customers to ensure high satisfaction levels.
- Assist in resolving customer complaints and escalations effectively and efficiently.
- Document customer interactions and feedback to inform future improvements.
- Collaborate with cross-functional teams to enhance customer service processes and offerings.

Skills and Qualifications

- 1-2 years of experience in customer service or relations role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Proficiency in using customer relationship management (CRM) software.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Strong attention to detail and organizational skills.

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