Crew Captain

3 weeks ago

Bengaluru India Instamart Full time

Job Description

Crew Captain (L4)

Role Overview

As a Captain within Swiggy's premium personal assistance service CREW you will manage end-to-end fulfillment of specific client requirements related to your allocated vertical/ service area. Each desk caters to a specialized lifestyle need, and you'll be responsible for ensuring seamless delivery, thoughtful planning, and vendor coordination.

This is a customer-facing role with a focus on high ownership, creativity, and operational excellence. You'll act as the single point of contact for the assigned category of service, from request intake to final execution.

Key Responsibilities

- Handle user requests from intake to fulfillment within your assigned service desk (Travel, Events & Gifting, Govt/ Official process guidance, and Visa).
- Plan, coordinate, and execute tasks by engaging relevant third-party vendors or agencies.
- Communicate clearly and empathetically with the client, ensuring timely updates and delightful service.
- Customize solutions based on client preferences and context.
- Track request status, vendor performance, and user satisfaction metrics.
- Adhere to SOPs while applying creative problem-solving to enhance service delivery.

Desk Allocation:

Candidates will be assigned to dedicated desks based on the nature and relevance of their prior experience. Desk categories include events, travel, Gifting, government/documentation, and Visa support.

Ways Of Working

- CREW is a 24x7 service; Crew Captains work in rotational shifts (5 days/week).
- Weekend availability is required based on the roster.
- Work From Office is mandatory for all working days.
- The primary working shift is from morning to evening. Some desks may have late-night shifts.
- If you meet the above background and are also deeply enthusiastic about either travel, food, lifestyle, shopping, spotting trends, or event planning, you would fit right in.

Background For Hiring

- College graduates (MBA, BBA, B.Com, B.Tech, etc.)
- 25 years of experience in one of the listed verticals.
- Background in event planning, travel itinerary designing, visa assistance, restaurant onboarding & partnerships, and handling social media for food brands
- Excellent communication and coordination skills.
- Ability to follow SOPs while thinking creatively for premium service delivery.
- Strong vendor interaction or planning background.
- Punctuality in working from the office.

KRAs

- High responsiveness and proactivity
- Efficient task planning and fulfillment
- Strong adherence to desk-specific SOPs
- High user satisfaction and service delight

KPIs

- Task Completion Rate
- Customer Satisfaction Score
- Turnaround Time (TAT) per task
- SOP Compliance %
- First Response Time

  • Crew Captain

    3 weeks ago

    Bengaluru, India Swiggy Full time

    Crew Captain (L4) Role Overview: As a Captain within Swiggy’s premium personal assistance service – CREW – you will manage end-to-end fulfillment of specific client requirements related to your allocated vertical/ service area. Each desk caters to a specialized lifestyle need, and you’ll be responsible for ensuring seamless delivery, thoughtful...

  • [01/10/2025] AM - Training & Quality

    3 weeks ago

    Bengaluru, India Swiggy Full time

    Job Description Assistant Manager - Training & Quality Bangalore (On-Site) CREW is a premium personal assistant service designed to save customers time, money, and effort. Tailored to meet the demands of busy professionals, CREW offers a comprehensive range of services to simplify their lives and enhance their experiences: . For travel, we handle...

  • AM - Training & Quality

    3 weeks ago

    Bengaluru, India Swiggy Full time

    Job Description Assistant Manager Training & Quality Bangalore (On-Site) CREW is a premium personal assistant service designed to save customers time, money, and effort. Tailored To Meet The Demands Of Busy Professionals, CREW Offers a Comprehensive Range Of Services To Simplify Their Lives And Enhance Their Experiences - For travel, we handle...

  • ▷ Only 24h Left: Assistant manager

    4 weeks ago

    Bengaluru, India Swiggy Full time

    Job Description Assistant Manager - Cx & Ops Bangalore (On-Site) CREW is a premium personal assistant service designed to save customers time, money, and effort. Tailored to meet the demands of busy professionals, CREW offers a comprehensive range of services to simplify their lives and enhance their experiences: . For travel, we handle everything from...

  • Assistant manager

    3 weeks ago

    Bengaluru, India Instamart Full time

    Job Description Assistant Manager Cx & Ops Bangalore (On-Site) CREW is a premium personal assistant service designed to save customers time, money, and effort. Tailored To Meet The Demands Of Busy Professionals, CREW Offers a Comprehensive Range Of Services To Simplify Their Lives And Enhance Their Experiences - For travel, we handle everything from...

  • AM - Training & Quality

    3 weeks ago

    Bengaluru, India Swiggy Full time

    Assistant Manager – Training & QualityBangalore (On-Site) CREW is a premium personal assistant service designed to save customers time, money, and effort. Tailored to meet the demands of busy professionals, CREW offers a comprehensive range of services to simplify their lives and enhance their experiences: * For travel, we handle everything from flight...

  • AM - Training & Quality

    14 hours ago

    Bengaluru, Karnataka, India Swiggy Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Assistant Manager – Cx & OpsBangalore (On-Site)CREWis a premium personal assistant service designed to save customers time, money, and effort.Tailored To Meet The Demands Of Busy Professionals, CREW Offers a Comprehensive Range Of Services To Simplify Their Lives And Enhance Their ExperiencesFor travel, we handle everything from flight bookings and visa...

  • Assistant manager

    18 hours ago

    Bengaluru, Karnataka, India Swiggy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Assistant Manager – Cx & Ops (Travel Category)Bangalore (On-Site)CREW is a premium personal assistant service designed to save customers time, money, and effort.Tailored to meet the demands of busy professionals, CREW offers a comprehensive range of services to simplify their lives and enhance their experiences:For travel, we handle everything from flight...

  • Crew Captain

    1 week ago

    Bengaluru, Karnataka, India CIEL HR Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key ResponsibilitiesClean, structure, and maintain partner and service data in our internal catalogues (e.g., itineraries, restaurant data, gifting options, etc.)Ensure data accuracy, freshness, and categorization across multiple formats and sourcesCoordinate with external vendors and partners to verify details, update information, or follow up on...

  • ▷ (3 Days Left) Manager - Customer Experience

    4 weeks ago

    Bengaluru, India Swiggy Full time

    Job Description Manager - Operations & Customer Experience We are looking for a high-energy, resourceful, and customer-obsessed Manager - Operations & CX to lead the day-to-day running of Crew's gifting concierge operations. This is a high-ownership role where you will manage people, processes, and performance to ensure we deliver the most delightful,...