Crew Captain

1 week ago

Bengaluru, Karnataka, India CIEL HR Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities

  1. Clean, structure, and maintain partner and service data in our internal catalogues (e.g., itineraries, restaurant data, gifting options, etc.)
  2. Ensure data accuracy, freshness, and categorization across multiple formats and sources
  3. Coordinate with external vendors and partners to verify details, update information, or follow up on gaps
  4. Support miscellaneous backend operations and data requests from the concierge team
  5. Work with the product and ops teams to optimize internal databases and dashboards for better usability

Ideal Candidate

  1. 13 years of experience in data handling, cataloguing, or operations
  2. Comfortable with Excel/Google Sheets, basic data tools, and formatting large datasets
  3. Strong attention to detail, organization skills, and ability to follow SOPs
  4. Proactive communicator with the ability to chase and close vendor conversations
  5. Bonus: Experience working with curated content (travel, food, luxury)

Key Responsibility Areas (KRAs)

  1. Cataloguing: Build and maintain structured, well-organized catalogues across travel, dining, gifting, and lifestyle categories.
  2. Data Accuracy: Regularly audit and update data to ensure it's complete, current, and error-free.
  3. Vendor Coordination: Follow up with partners to collect or verify information and ensure timely updates.
  4. Team Support: Assist the concierge team with data-based queries and help create usable internal tools or dashboards.
  5. Ad-hoc Tasks: Handle one-off data pulls, reports, and support tasks as needed.

Key Performance Indicators (KPIs)

  1. Maintain 95%+ freshness of catalogued data
  2. Keep error rate below 2%
  3. Close 90% of vendor follow-ups within 72 hours
  4. Deliver ad-hoc tasks on time, 90% of the time

Shift & Location:

  • Night shift - 12 am - 9 am (5 days a week)
  • Work from Home

Interested candidates kindly share your CV @ or call @

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