Manager- Training
1 week ago
Manager - Training & QualityBangalore (On-Site) CREW is a premium personal assistant service designed to save customers time, money, and effort. Tailored to meet the demands of busy professionals, CREW offers a comprehensive range of services to simplify their lives and enhance their experiences: * For travel, we handle everything from flight bookings and visa assistance to tailored itineraries and exclusive accommodations. * Dining services include securing reservations at top restaurants, organizing private dining experiences, and curating menus for special occasions. * Our gifting solutions ensure thoughtful presents for any event, from sourcing unique items to arranging personalized packaging and delivery. * CREW also simplifies mobility by coordinating chauffeurs, vehicle rentals, or transport solutions. Additionally, we assist with event planning, wellness services, and daily errands, delivering seamless support for every aspect of your lifestyle. By streamlining customers’ daily tasks and taking care of the details, CREW ensures that they can focus on what truly matters, whether it’s work, family, or personal goals. With a commitment to efficiency, reliability, and personalized solutions, CREW empowers customers to live smarter, achieve more, and reclaim their time. About the Role: You will lead both the Training and QA functions to uphold and enhance service quality, consistency, and customer satisfaction. You’ll design training programmes, set up quality assurance frameworks, monitor performance, coach the team, and ensure continuous improvement across all customer “missions”. Key Responsibilities: * Assist in onboarding new Captains / Team Leads: delivering modules, workshops, role-plays. * Assist in refreshers / upskilling trainings (product updates, service changes, premium customer handling). * Maintain training materials; update when needed. * Conduct QA reviews of missions / interactions / fulfilment tasks against defined scorecards. * Coordinate with Captains / Team Leads / Ops to resolve urgent issues or escalations. * Monitor metrics: error/defect rates, compliance, customer feedback, escalations. * Participate in calibration sessions ensure consistency across QA Sessions * Provide feedback to frontline agents (Captains) and Team Leads, especially on quality lapses or improvement areas. * Generate regular QA / training reports: trends, gaps, training impact. * Help identify root causes for quality misses and propose corrective actions * Ensure quality standards and SOPs are followed across shifts. * Work with Ops / Product / Tech to implement improvements based on QA findings. * Maintain the premium tone and quality standards of Swiggy’s RARE service. Required Skills & Qualifications: * Must be based in Bangalore and open to rotational shifts (5-day work week including weekends). * 4-6 years’ experience in training / quality roles, ideally in customer experience / operations / concierge. * Some experience in monitoring, audit, coaching. * Strong analytical / data handling skills; comfort with dashboards, metrics, tools. * Excellent problem solving & decision making in real-time. * Strong communication & stakeholder management. * Flexibility to work across shifts / night / weekends based on operations need.
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Training Manager
4 weeks ago
Bengaluru, India GoKhana Full timeAbout GoKhana - ToBox Ventures Pvt Ltd: GoKhana is a full-stack B2B technology company that manages end-to-end food programs for corporates and enables the Next-Gen Digitized Cafeteria. Bringing together an imaginative blend of technology, logistics and food service management, GoKhana offers SaaS solutions to digitize corporate cafeterias and eateries in...
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Training Manager
3 weeks ago
Bengaluru, India GoKhana Full timeAbout GoKhana - ToBox Ventures Pvt Ltd:GoKhana is a full-stack B2B technology company that manages end-to-end food programs for corporates and enables the Next-Gen Digitized Cafeteria. Bringing together an imaginative blend of technology, logistics and food service management, GoKhana offers SaaS solutions to digitize corporate cafeterias and eateries in...
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Training Manager
3 weeks ago
Bengaluru, India GoKhana Full timeAbout GoKhana - ToBox Ventures Pvt Ltd: GoKhana is a full-stack B2B technology company that manages end-to-end food programs for corporates and enables the Next-Gen Digitized Cafeteria. Bringing together an imaginative blend of technology, logistics and food service management, GoKhana offers SaaS solutions to digitize corporate cafeterias and eateries in...
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Training Manager
2 weeks ago
Bengaluru, India GoKhana Full timeAbout GoKhana - ToBox Ventures Pvt Ltd:GoKhana is a full-stack B2B technology company that manages end-to-end food programs for corporates and enables the Next-Gen Digitized Cafeteria. Bringing together an imaginative blend of technology, logistics and food service management, GoKhana offers SaaS solutions to digitize corporate cafeterias and eateries in...
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Training Manager
2 weeks ago
Bengaluru, Karnataka, India GoKhana Full timeAbout GoKhana - ToBox Ventures Pvt Ltd:GoKhana is a full-stack B2B technology company that manages end-to-end food programs for corporates and enables the Next-Gen Digitized Cafeteria. Bringing together an imaginative blend of technology, logistics and food service management, GoKhana offers SaaS solutions to digitize corporate cafeterias and eateries in...
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Training Manager
20 hours ago
Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJob Title: Assistant ManagerTraining Department: TrainingLocation: BangaloreType: Full TimeKey Responsibilities• Design, develop, and deliver onboarding, new hire, and refresher training programs for customer support executives.• Collaborate with stakeholders to align training content with business and process changes.• Monitor training effectiveness...
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Manager - Training
2 weeks ago
Bengaluru, India Tata AIA Life Insurance Full timeJoin Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tata's esteemed leadership with AIA's extensive pan-Asian expertise. At Tata AIA, our vision is to be...
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Manager - Training
2 weeks ago
Bengaluru, Karnataka, India maxlifeins Full time ₹ 5,00,000 - ₹ 12,00,000 per yearKey ResponsibilitiesConduct training modules for Agent Advisors and ADMsConducting induction and on-boarding training programsTraining on selling skillsTraining on all MLI Insurance products and processesTraining on all MLI Digital tools and AssetsAll other training programs as outlined in the Agent and ADM learning journeyConducting GID's and...
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Training Manager
20 hours ago
Bengaluru, Karnataka, India NoBroker Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRole OverviewJob Title: Training ManagerLocation: BangaloreDepartment: Learning & DevelopmentWe are looking for a dynamic Training Manager to lead the learning function across verticals. This role requires someone who can manage a team of trainers, identify skill gaps, and drive performance improvement through structured learning interventions. The ideal...
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Manager - Training
20 hours ago
Bengaluru, Karnataka, India maxlifeins Full time ₹ 5,00,000 - ₹ 12,00,000 per yearKey ResponsibilitiesConduct training modules for Agent Advisors and ADMsConducting induction and on-boarding training programsTraining on selling skillsTraining on all MLI Insurance products and processesTraining on all MLI Digital tools and AssetsAll other training programs as outlined in the Agent and ADM learning journeyConducting GID's and...
