Manager- Training
14 hours ago
Job Description Manager - Training & Quality Bangalore (On-Site) CREW is a premium personal assistant service designed to save customers time, money, and effort. Tailored To Meet The Demands Of Busy Professionals, CREW Offers a Comprehensive Range Of Services To Simplify Their Lives And Enhance Their Experiences - For travel, we handle everything from flight bookings and visa assistance to tailored itineraries and exclusive accommodations. - Dining services include securing reservations at top restaurants, organizing private dining experiences, and curating menus for special occasions. - Our gifting solutions ensure thoughtful presents for any event, from sourcing unique items to arranging personalized packaging and delivery. - CREW also simplifies mobility by coordinating chauffeurs, vehicle rentals, or transport solutions. Additionally, we assist with event planning, wellness services, and daily errands, delivering seamless support for every aspect of your lifestyle. By streamlining customers daily tasks and taking care of the details, CREW ensures that they can focus on what truly matters, whether it's work, family, or personal goals. With a commitment to efficiency, reliability, and personalized solutions, CREW empowers customers to live smarter, achieve more, and reclaim their time. About The Role You will lead both the Training and QA functions to uphold and enhance service quality, consistency, and customer satisfaction. You'll design training programmes, set up quality assurance frameworks, monitor performance, coach the team, and ensure continuous improvement across all customer missions. Key Responsibilities - Assist in onboarding new Captains / Team Leads: delivering modules, workshops, role-plays. - Assist in refreshers / upskilling trainings (product updates, service changes, premium customer handling). - Maintain training materials; update when needed. - Conduct QA reviews of missions / interactions / fulfilment tasks against defined scorecards. - Coordinate with Captains / Team Leads / Ops to resolve urgent issues or escalations. - Monitor metrics: error/defect rates, compliance, customer feedback, escalations. - Participate in calibration sessions ensure consistency across QA Sessions - Provide feedback to frontline agents (Captains) and Team Leads, especially on quality lapses or improvement areas. - Generate regular QA / training reports: trends, gaps, training impact. - Help identify root causes for quality misses and propose corrective actions - Ensure quality standards and SOPs are followed across shifts. - Work with Ops / Product / Tech to implement improvements based on QA findings. - Maintain the premium tone and quality standards of Swiggy's RARE service. Required Skills & Qualifications - Must be based in Bangalore and open to rotational shifts (5-day work week including weekends). - 4-6 years experience in training / quality roles, ideally in customer experience / operations / concierge. - Some experience in monitoring, audit, coaching. - Strong analytical / data handling skills; comfort with dashboards, metrics, tools. - Excellent problem solving & decision making in real-time. - Strong communication & stakeholder management. - Flexibility to work across shifts / night / weekends based on operations need.
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Training Manager
4 days ago
India EVOLVE BACK Full time ₹ 9,00,000 - ₹ 12,00,000 per yearThe Training Manager is responsible for identifying training needs, developing training programs, and implementing effective learning initiatives to enhance employee performance, service standards, and guest satisfaction in line with the resort's vision and brand values. The role ensures continuous learning, development, and career growth for all employees...
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Manager - Training
1 week ago
India Max Financial Services Full timeJob Description Function Summary DCC (Distribution Capability Development) Department is dedicated to equipping all sales employees with the essential knowledge and product skills across the company's diverse financial product offerings. The department's primary objective is to empower the sales channels, ensuring that they possess the expertise needed to...
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Manager - Training
2 weeks ago
India Max Life Insurance Full timeFunction Summary DCC Distribution Capability Development Department is dedicated to equipping all sales employees with the essential knowledge and product skills across the company s diverse financial product offerings The department s primary objective is to empower the sales channels ensuring that they possess the expertise needed to position the...
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Training Manager
2 days ago
India SINCLUS Full timeJob Descriptions: Training Manager (India – Country Head). To manage training programs for Oil & Gas sector categories across India. Must have strong experience in technical training, leadership, and team management . Regards, SINCLUS Follow us on: Facebook | LinkedIn | You tube | WhatsApp | Instagram Visit us: | Download Mobile App
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Training Manager
1 day ago
India SINCLUS Full timeJob Descriptions: Training Manager (India – Country Head). To manage training programs for Oil & Gas sector categories across India. Must have strong experience in technical training, leadership, and team management . Regards, SINCLUS Follow us on: Facebook | LinkedIn | You tube | WhatsApp | Instagram Visit us: | Download Mobile App
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Training Manager
3 days ago
India SINCLUS Full timeJob Descriptions:Training Manager (India – Country Head).🎓 To manage training programs for Oil & Gas sector categories across India. 💡 Must have strong experience in technical training, leadership, and team management .Regards,SINCLUSFollow us on: Facebook | LinkedIn | You tube | WhatsApp | InstagramVisit us: www.sinclus.com | Download Mobile App
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Training Manager
4 weeks ago
India, Faizabad DJT Microfinance Full timeJob Description Company Description DJT Microfinance provides accessible financial solutions that create opportunities and drive sustainable economic growth in rural communities. Our focus is on supporting underserved populations by delivering financial services that can empower them to achieve economic independence. We are committed to fostering long-term...
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Training Manager
2 weeks ago
Tenkasi, India Tata AIA Life Full timeJob Description Role description A Position Overview Position Title Branch Trainer-Manager Department Agency Sales training Level/ Band 401/Manager Role Summary: Conducts training as per the defined levels for the assigned channel. manages and develops assigned trainers and TOs and manages and executes training schedules for the location. B Organizational...
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Training Manager
6 days ago
Jaipur, India Teleperformance Global Services Full timeJob Description - Job Title: Process Training Manager - Department: Operations (Voice & Chat) - Location: Jaipur - Shifts: Australian/ New Zealand Shifts - Salary: Up to 15 LPA Job Summary: - The Process Training Manager is responsible for designing, developing, implementing, and managing training programs that improve process efficiency, quality, and...
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Assistant Manager/Manager
2 days ago
Bengaluru, Karnataka, India TRAINING Full time ₹ 5,00,000 - ₹ 12,00,000 per yearRoles and Responsibilities: The person will be involved in the following:Communications and Tracking of the L&OD yearly CalendarCo-ordinating end to end process of all learning programmesDesigning brochures, developing content and delivering inhouse training programme Driving and monitoring the e-learning initiative in the Company Handling the...
