Training And Quality Manager
4 weeks ago
Job Description Company Description Mervice Infotech Pvt. Ltd. is a dynamic and growing company in the BPO industry, committed to delivering exceptional inbound and outbound services. Guided by visionary leaders, the company focuses on forming meaningful partnerships and achieving outstanding results for its clients. As a one-stop solution for diverse service needs, Mervice offers cost-effective solutions, reliable technical assistance, and insights backed by extensive market research to meet client expectations and demands. Role Description This is a full-time on-site role, located in Bengaluru, for a Training and Quality Manager. The role involves designing and delivering training programs for employees, monitoring and evaluating training effectiveness, and ensuring compliance with quality standards. The Training and Quality Manager will also oversee quality assurance processes, assess team performance, and implement best practices to improve operational efficiency and customer satisfaction. Qualifications - Strong knowledge of training design, curriculum development, and training delivery methods - Experience in quality assurance, process improvement, and performance evaluation - Excellent communication, leadership, and organizational skills - Proficiency in data analysis, reporting tools, and process optimization - Ability to work in a fast-paced environment and manage multiple priorities effectively - Experience in the BPO industry is a plus and a six sigma certification would be an added advantage - Bachelor's degree in Business Management or a related field is preferred Experience - Minimum 5 years in Training and Quality in a domestic contact centre at a managerial role. Compensation - CTC Ranging between 8.00 lacs - 12.00 lacs (Depending upon last drawn ctc)
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Training And Quality Manager
1 day ago
Bengaluru, Karnataka, India Mervice Infotech Pvt. Ltd. Full timeCompany DescriptionMervice Infotech Pvt. Ltd. is a dynamic and growing company in the BPO industry, committed to delivering exceptional inbound and outbound services. Guided by visionary leaders, the company focuses on forming meaningful partnerships and achieving outstanding results for its clients. As a one-stop solution for diverse service needs, Mervice...
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Training And Quality Manager
2 weeks ago
Gurugram, Haryana, India, IN Wipro Full timeTraining and Quality ManagerLocation: Gurgaon (Work from Office) Job OverviewAs a Training and Quality Manager, role will be to work closely with internal Operations teams/QA Team, Training team as well as external stakeholders IQI Managers, client RSMs and CX Managers to provide on-boarding, coaching, remediation, training and development for QAs and...
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Training and Quality Manager
3 weeks ago
Noida, Uttar Pradesh, India, Ghaziabad Innodata Inc. Full timeThe Training & Quality Manager – AI/LLM Practice will lead global training and quality initiatives for AI/LLM projects, ensuring operational excellence, consistency, and compliance. The role focuses on building scalable training frameworks, standardizing quality processes, and driving continuous improvement across global teams. You’ll collaborate with...
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Training And Quality Manager
2 weeks ago
Bengaluru, Karnataka, India V CATCH Full time ₹ 5,00,000 - ₹ 15,00,000 per yearCompany DescriptionV CATCH operates with a foundation in Six-Sigma standards and boasts a leadership team with decades of experience in the BPO industry. While the company's expertise lies in delivering exceptional call center solutions, it has expanded operations across industries such as Ed-tech, E-commerce, FMCG, Aggregators, and Real Estate. Based in...
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Training And Quality Manager
1 week ago
Bengaluru, India Convin Full timePosition: Training And Quality Manager About Convin Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences. We’re...
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Training And Quality Manager
1 week ago
Bengaluru, India Convin Full timePosition: Training And Quality Manager About Convin Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences. We’re...
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Training And Quality Manager
1 week ago
Bengaluru, India Convin Full timePosition: Training And Quality Manager About Convin Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences. We’re...
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Training And Quality Manager
1 week ago
Bengaluru, India Convin Full timePosition: Training And Quality Manager About Convin Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences. We’re...
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Training And Quality Manager
7 days ago
Bengaluru, India Convin Full timePosition: Training And Quality ManagerAbout ConvinConvin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences.We’re...
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Training And Quality Manager
1 week ago
Bengaluru, India Convin Full timePosition: Training And Quality ManagerAbout ConvinConvin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences.We’re...
