Training And Quality Manager
3 days ago
Company Description
V CATCH operates with a foundation in Six-Sigma standards and boasts a leadership team with decades of experience in the BPO industry. While the company's expertise lies in delivering exceptional call center solutions, it has expanded operations across industries such as Ed-tech, E-commerce, FMCG, Aggregators, and Real Estate. Based in Bangalore, V CATCH offers state-of-the-art technology and infrastructure to provide cost-effective services. The company is renowned for delivering exceptional results to help businesses optimize their ROI effectively.
Role Description
This is a full-time, on-site role based in Bengaluru for a Training and Quality Manager. Responsibilities include developing and implementing training programs, assessing quality metrics, conducting skill-enhancement sessions, and driving performance improvements. The role also involves creating quality assurance procedures, coaching team members, analyzing performance data, and ensuring the delivery of excellent service standards.
Qualifications
- Experience in training programs, coaching, and facilitating employee development
- Strong understanding of quality assurance methodologies, process optimization, and data analysis
- Excellent written and verbal communication skills, as well as proficiency in documentation and reporting
- Leadership skills to manage teams, and the ability to mentor and motivate employees
- Analytical thinking and problem-solving skills to identify and improve performance inefficiencies
- Experience in the BPO or contact center industry preferred
- Bachelor's degree in Business Administration, Training and Development, or a related field
-
AM - Training & Quality
1 week ago
Bengaluru, Karnataka, India Swiggy Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAssistant Manager – Cx & OpsBangalore (On-Site)CREWis a premium personal assistant service designed to save customers time, money, and effort.Tailored To Meet The Demands Of Busy Professionals, CREW Offers a Comprehensive Range Of Services To Simplify Their Lives And Enhance Their ExperiencesFor travel, we handle everything from flight bookings and visa...
-
Training Co-ordinator
4 days ago
Bengaluru, Karnataka, India Quality & Food Safety Consultants Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob role:We are looking for a skilled co-ordinator who will be able to augment the training team to ensure the trainings are effectively planned, all the pre and post training activities are completed. Should be able to interface with the clients to effectively co-ordinate and also grow the business.Responsibilities :Reach out to customers to understand...
-
Project Manager, Quality, Training
2 days ago
Bengaluru, Karnataka, India GE HealthCare Full time ₹ 8,00,000 - ₹ 24,00,000 per yearJob Description SummaryProvides expertise in analyzing technical learning needs for a business or function then designs and delivers learning solutions. Has knowledge of best practices and can effectively communicate these into learning solution packages. Is aware of the competition and the factors that differentiate them in the marketGE HealthCare is a...
-
Quality Manager
2 weeks ago
Bengaluru, Karnataka, India Excellence and Eminence LLP Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWe are looking for Quality Manager with 5+ Years of Experience for our esteemed client for Bangalore Location. Key Skills: Quality/CSAT, Metrics Analysis, ISO Certifications, Audit This is an immediate requirement. Please apply if you can join within 20 days or close to 20 days. Roles and Responsibilities:Quality/CSAT Improvement in Plant Engineering.Drive...
-
Assistant Manager/Manager
2 weeks ago
Bengaluru, Karnataka, India TRAINING Full time ₹ 5,00,000 - ₹ 12,00,000 per yearRoles and Responsibilities: The person will be involved in the following:Communications and Tracking of the L&OD yearly CalendarCo-ordinating end to end process of all learning programmesDesigning brochures, developing content and delivering inhouse training programme Driving and monitoring the e-learning initiative in the Company Handling the...
-
Quality Manager
2 weeks ago
Bengaluru, Karnataka, India B L Kashyap and Sons (BLK) Full time ₹ 9,00,000 - ₹ 12,00,000 per yearKnowledge of General Methodology of constructions like marking, checks for alignments, verticality, sequence of construction of concreting works, Block work constructions, Plastering works, etc.Familiar with test procedure and specification as per standard. Knowledge of RMC / Batching Plant experience & ISO requirements.To check for calibration of...
-
Training Manager
1 week ago
Bengaluru, Karnataka, India GoKhana Full timeAbout GoKhana - ToBox Ventures Pvt Ltd:GoKhana is a full-stack B2B technology company that manages end-to-end food programs for corporates and enables the Next-Gen Digitized Cafeteria. Bringing together an imaginative blend of technology, logistics and food service management, GoKhana offers SaaS solutions to digitize corporate cafeterias and eateries in...
-
Training And Audit Manager
4 days ago
Bengaluru, Karnataka, India The Wedding Company Full time ₹ 9,00,000 - ₹ 12,00,000 per yearTraining and Audit ManagerThe Training & Audit Manager ensures that every planner, coordinator, and city operations team at TWC consistently delivers experiences that meet the company's standards.This role is responsible for designing and conducting training programs, auditing processes and events, and closing the feedback loop through structured corrective...
-
Manager - Training
7 days ago
Bengaluru, Karnataka, India maxlifeins Full time ₹ 5,00,000 - ₹ 12,00,000 per yearKey ResponsibilitiesConduct training modules for Agent Advisors and ADMsConducting induction and on-boarding training programsTraining on selling skillsTraining on all MLI Insurance products and processesTraining on all MLI Digital tools and AssetsAll other training programs as outlined in the Agent and ADM learning journeyConducting GID's and...
-
Retail Training Manager
2 weeks ago
Bengaluru, Karnataka, India Centum Learning Full time ₹ 12,00,000 - ₹ 24,00,000 per yearCompany Description One of the most admiring learning solutions companies in India and Africa, providing end to end new age learning solutions to 400+ Corporate clients across this region.We have over 3,000 learning and development specialists and their domain expertise in across 21 industry verticals.In terms of accolades, we have one Brandon Hall Gold...