Training Manager
3 days ago
The Training Manager is responsible for identifying training needs, developing training programs, and implementing effective learning initiatives to enhance employee performance, service standards, and guest satisfaction in line with the resort's vision and brand values. The role ensures continuous learning, development, and career growth for all employees through structured training and evaluation systems.
Key Responsibilities:1. Training & Development
Conduct Training Needs Analysis (TNA) in coordination with department heads.
Develop and implement annual training calendars for all departments.
Design, deliver, and evaluate orientation, soft skills, technical, and behavioral training programs.
Facilitate service excellence and brand standards training to maintain guest satisfaction.
Ensure compliance with statutory and brand-mandated training requirements (POSH, Fire Safety, First Aid, ERT, etc.).
Maintain individual and departmental training records.
2. Induction & OnboardingConduct comprehensive induction and orientation programs for new hires.
Coordinate with HR for onboarding formalities and ensure smooth integration into departments.
3. Performance & EvaluationSupport line managers in creating Individual Development Plans (IDPs).
Evaluate the effectiveness of training sessions through feedback, assessments, and operational KPIs.
Maintain and analyze training metrics and submit monthly reports to HR Manager and General Manager.
4. Coordination & CommunicationCollaborate with HODs and supervisors to align training initiatives with business goals.
Support internal trainers in developing their facilitation skills.
Maintain strong communication across departments to foster a learning culture.
5. Administration & ComplianceMaintain training MIS, attendance, and compliance records.
Coordinate external training programs, workshops, and certifications as required.
Ensure adherence to ISO 22483:2020 standards related to staff competence and training.
Key Skills & CompetenciesExcellent communication and presentation skills.
Strong facilitation and interpersonal abilities.
Knowledge of hospitality service standards and operational excellence.
Analytical and report-writing skills.
Creative approach to learning design and employee engagement.
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