
AM - Training & Quality
5 days ago
Job Description
Assistant Manager Training & Quality
Bangalore (On-Site)
CREW is a premium personal assistant service designed to save customers time, money, and effort.
Tailored To Meet The Demands Of Busy Professionals, CREW Offers a Comprehensive Range Of Services To Simplify Their Lives And Enhance Their Experiences
- For travel, we handle everything from flight bookings and visa assistance to tailored itineraries and exclusive accommodations.
- Dining services include securing reservations at top restaurants, organizing private dining experiences, and curating menus for special occasions.
- Our gifting solutions ensure thoughtful presents for any event, from sourcing unique items to arranging personalized packaging and delivery.
- CREW also simplifies mobility by coordinating chauffeurs, vehicle rentals, or transport solutions.
Additionally, we assist with event planning, wellness services, and daily errands, delivering seamless support for every aspect of your lifestyle.
By streamlining customers daily tasks and taking care of the details, CREW ensures that they can focus on what truly matters, whether it's work, family, or personal goals. With a commitment to efficiency, reliability, and personalized solutions, CREW empowers customers to live smarter, achieve more, and reclaim their time.
About The Role
You'll be responsible for supporting the Manager Training & QA in executing training programmes and QA processes. You will be more hands-on: delivering training, doing audits / monitoring, coaching, helping maintain quality standards, and enabling continuous improvement.
Key Responsibilities
- Assist in onboarding new Captains / Team Leads: delivering modules, workshops, role-plays.
- Assist in refreshers / upskilling trainings (product updates, service changes, premium customer handling).
- Maintain training materials; update when needed.
- Conduct QA reviews of missions / interactions / fulfilment tasks against defined scorecards.
- Coordinate with Captains / Team Leads / Ops to resolve urgent issues or escalations.
- Monitor metrics: error/defect rates, compliance, customer feedback, escalations.
- Participate in calibration sessions ensure consistency across QA Sessions
- Provide feedback to frontline agents (Captains) and Team Leads, especially on quality lapses or improvement areas.
- Generate regular QA / training reports: trends, gaps, training impact.
- Help identify root causes for quality misses and propose corrective actions
- Ensure quality standards and SOPs are followed across shifts.
- Work with Ops / Product / Tech to implement improvements based on QA findings.
- Maintain the premium tone and quality standards of Swiggy's RARE service.
Required Skills & Qualifications
- Must be based in Bangalore and open to rotational shifts (5-day work week including weekends).
- 4-6 years experience in training / quality roles, ideally in customer experience / operations / concierge.
- Some experience in monitoring, audit, coaching.
- Strong analytical / data handling skills; comfort with dashboards, metrics, tools.
- Excellent problem solving & decision making in real-time.
- Strong communication & stakeholder management.
- Flexibility to work across shifts / night / weekends based on operations need.
-
AMS Verification Engineer
5 days ago
Bengaluru, India ScaleneWorks Full timeWe are looking for a highly skilled and experienced Lead Engineer to join our team and contribute to the verification of mixes Signal. The ideal candidate should have a deep understanding of the Cadence, AMS along with expertise in system-level development and debugging What You Will Do Proficient in Verilog-AMS, System Verilog, and UVM methodologies ...
-
AMS Verification Engineer
1 week ago
Bengaluru, Karnataka, India Shashwath Solution Full time ₹ 1,20,000 - ₹ 5,44,000 per yearWe are looking for a highly skilled and experienced Lead Engineer to join our team and contribute to the verification of mixes Signal. The ideal candidate should have a deep understanding of the Cadence, AMS along with expertise in system-level development and debugging What You Will DoProficient in Verilog-AMS, System Verilog, and UVM...
-
AM - Training & Quality
5 days ago
Bengaluru, India Swiggy Full timeAssistant Manager – Training & QualityBangalore (On-Site) CREW is a premium personal assistant service designed to save customers time, money, and effort. Tailored to meet the demands of busy professionals, CREW offers a comprehensive range of services to simplify their lives and enhance their experiences: * For travel, we handle everything from flight...
-
Am Training
10 hours ago
Bengaluru, Karnataka, India PhonePe Full time**About PhonePe Group**: PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and...
-
AM - Training & Quality
1 week ago
Bengaluru, Karnataka, India Swiggy Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAssistant Manager – Cx & OpsBangalore (On-Site)CREWis a premium personal assistant service designed to save customers time, money, and effort.Tailored To Meet The Demands Of Busy Professionals, CREW Offers a Comprehensive Range Of Services To Simplify Their Lives And Enhance Their ExperiencesFor travel, we handle everything from flight bookings and visa...
-
[01/10/2025] AM - Training & Quality
7 days ago
Bengaluru, India Swiggy Full timeJob Description Assistant Manager - Training & Quality Bangalore (On-Site) CREW is a premium personal assistant service designed to save customers time, money, and effort. Tailored to meet the demands of busy professionals, CREW offers a comprehensive range of services to simplify their lives and enhance their experiences: . For travel, we handle...
-
AM/DM- Training
21 hours ago
Bengaluru, Mumbai, India Lineup Manpower Solutions Private Limited Full timeJob Description Canara Hsbc Life Insurance Des : AM/DM- Training Ctc : 6 -10 lpa A life insurance training Job Description (JD) involves responsibilities like identifying training needs, designing and delivering programs for product, sales, and compliance, developing onboarding materials, and assessing training effectiveness.Key qualifications include a...
-
Am - Quality & Service Delivery
2 weeks ago
India GMR Infrastructure Full timeLocation: GOA, IN- Company: GMR Enterprises Pvt Ltd**JOB PURPOSE**: Ensuring the sustenance and improvement of the overall Quality and KM framework at GGIAL. This role is accountable in ensuring that the knowledge is captured and reused to bring about process / operational improvement. Work with departmental SPOCs to ensure ISO/IMS management and Knowledge...
-
Engineer - Planning and Technical Records
1 week ago
Bengaluru, India Quikjet Cargo Airlines Full timeJob Description Education Qualifications Engineering Graduate, AME /Diploma in Engineering Work Experience - Engineering degree holders - 2 years of aviation engineering and maintenance work experience with combination of experience in tasks related to Maintenance Planning or Technical records in an airline or CAR 145 organisation. OR - Non-degree...
-
AM Communication Training
19 hours ago
Noida, Uttar Pradesh, India, Ghaziabad TP Full timeDesigns training & test modules based on communication training programs.Conduct new hire communication training and assessments.Coach and mentor agents to improve spoken English, grammar, pronunciation, fluency and soft skills.Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.Conducts...