AM Communication Training

3 weeks ago

Noida Uttar Pradesh India, Ghaziabad TP Full time
  • Designs training & test modules based on communication training programs.
  • Conduct new hire communication training and assessments.
  • Coach and mentor agents to improve spoken English, grammar, pronunciation, fluency and soft skills.
  • Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.
  • Conducts interviews & coordinates with HR for recruiting trainers / trainees.
  • Ensure 100percent adherence on client driven SOP & BEST T&D compliance.
  • Manage a team of trainers and prepare them through TTT/ Platform skills certification.
  • Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability.
  • Coordinates with all stakeholders to ensure New Hire training process runs effectively.
  • Prepare and attend all business / client reviews& work on the action plans to improve business performance.
  • Understanding of root cause analysis & reasons to better performance.
  • Interacts with IT team for creation and deletion of Ids for new team members.
  • Process Excellence and Process Improvement Initiatives.
  • Engaging Communication.
  • Coaches & Develops Others.
  • Support and monitor new trainees during the OJT (On the Job Training) period.

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