AM - Training & Quality

4 weeks ago

Bengaluru, India Swiggy Full time
Assistant Manager – Training & Quality
Bangalore (On-Site) CREW is a premium personal assistant service designed to save customers time, money, and effort. Tailored to meet the demands of busy professionals, CREW offers a comprehensive range of services to simplify their lives and enhance their experiences: * For travel, we handle everything from flight bookings and visa assistance to tailored itineraries and exclusive accommodations. * Dining services include securing reservations at top restaurants, organizing private dining experiences, and curating menus for special occasions. * Our gifting solutions ensure thoughtful presents for any event, from sourcing unique items to arranging personalized packaging and delivery. * CREW also simplifies mobility by coordinating chauffeurs, vehicle rentals, or transport solutions. Additionally, we assist with event planning, wellness services, and daily errands, delivering seamless support for every aspect of your lifestyle. By streamlining customers’ daily tasks and taking care of the details, CREW ensures that they can focus on what truly matters, whether it’s work, family, or personal goals. With a commitment to efficiency, reliability, and personalized solutions, CREW empowers customers to live smarter, achieve more, and reclaim their time. About the Role: You’ll be responsible for supporting the Manager – Training & QA in executing training programmes and QA processes. You will be more hands-on: delivering training, doing audits / monitoring, coaching, helping maintain quality standards, and enabling continuous improvement. Key Responsibilities: * Assist in onboarding new Captains / Team Leads: delivering modules, workshops, role-plays. * Assist in refreshers / upskilling trainings (product updates, service changes, premium customer handling). * Maintain training materials; update when needed. * Conduct QA reviews of missions / interactions / fulfilment tasks against defined scorecards. * Coordinate with Captains / Team Leads / Ops to resolve urgent issues or escalations. * Monitor metrics: error/defect rates, compliance, customer feedback, escalations. * Participate in calibration sessions ensure consistency across QA Sessions * Provide feedback to frontline agents (Captains) and Team Leads, especially on quality lapses or improvement areas. * Generate regular QA / training reports: trends, gaps, training impact. * Help identify root causes for quality misses and propose corrective actions * Ensure quality standards and SOPs are followed across shifts. * Work with Ops / Product / Tech to implement improvements based on QA findings. * Maintain the premium tone and quality standards of Swiggy’s RARE service. Required Skills & Qualifications: * Must be based in Bangalore and open to rotational shifts (5-day work week including weekends). * 4-6 years’ experience in training / quality roles, ideally in customer experience / operations / concierge. * Some experience in monitoring, audit, coaching. * Strong analytical / data handling skills; comfort with dashboards, metrics, tools. * Excellent problem solving & decision making in real-time. * Strong communication & stakeholder management. * Flexibility to work across shifts / night / weekends based on operations need.

  • AMS Verification Engineer

    4 weeks ago

    Bengaluru, India ScaleneWorks Full time

    We are looking for a highly skilled and experienced Lead Engineer to join our team and contribute to the verification of mixes Signal. The ideal candidate should have a deep understanding of the Cadence, AMS along with expertise in system-level development and debugging What You Will Do Proficient in Verilog-AMS, System Verilog, and UVM methodologies ...

  • AM - Training & Quality

    1 week ago

    Bengaluru, Karnataka, India Swiggy Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Assistant Manager – Cx & OpsBangalore (On-Site)CREWis a premium personal assistant service designed to save customers time, money, and effort.Tailored To Meet The Demands Of Busy Professionals, CREW Offers a Comprehensive Range Of Services To Simplify Their Lives And Enhance Their ExperiencesFor travel, we handle everything from flight bookings and visa...

  • AM - Training & Quality

    4 weeks ago

    Bengaluru, India Swiggy Full time

    Job Description Assistant Manager Training & Quality Bangalore (On-Site) CREW is a premium personal assistant service designed to save customers time, money, and effort. Tailored To Meet The Demands Of Busy Professionals, CREW Offers a Comprehensive Range Of Services To Simplify Their Lives And Enhance Their Experiences - For travel, we handle...

  • AM/DM- Training

    3 weeks ago

    Bengaluru, Mumbai, India Lineup Manpower Solutions Private Limited Full time

    Job Description Canara Hsbc Life Insurance Des : AM/DM- Training Ctc : 6 -10 lpa A life insurance training Job Description (JD) involves responsibilities like identifying training needs, designing and delivering programs for product, sales, and compliance, developing onboarding materials, and assessing training effectiveness.Key qualifications include a...

  • [01/10/2025] AM - Training & Quality

    4 weeks ago

    Bengaluru, India Swiggy Full time

    Job Description Assistant Manager - Training & Quality Bangalore (On-Site) CREW is a premium personal assistant service designed to save customers time, money, and effort. Tailored to meet the demands of busy professionals, CREW offers a comprehensive range of services to simplify their lives and enhance their experiences: . For travel, we handle...

  • Training Co-ordinator

    4 days ago

    Bengaluru, Karnataka, India Quality & Food Safety Consultants Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job role:We are looking for a skilled co-ordinator who will be able to augment the training team to ensure the trainings are effectively planned, all the pre and post training activities are completed. Should be able to interface with the clients to effectively co-ordinate and also grow the business.Responsibilities :Reach out to customers to understand...

  • iamneo.ai - Head - Training Delivery & Operations

    4 weeks ago

    Bengaluru, India i am neo Full time

    Head - Training Delivery & Operations Iamneo: iamneo, founded in 2016 and now part of the NIIT Group, is a fast-growing, profitable B2B EdTech SaaS company transforming how organizations upskill, assess, and deploy tech talent. Powered by AI and automation, our platform drives talent transformation at scale across ITeS, BFSI, and Higher Education. We work...

  • AM - Quality

    2 weeks ago

    Bengaluru, Karnataka, India Interview Kickstart Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Listen to and evaluate recorded sales calls to ensure adherence to scripts, compliance, and best practices Identify trends, training gaps, and areas for process improvement based on call reviews Ensure all deals are accurately tracked from opportunity to closure Validate and reconcile revenue data to support accurate forecasting and...

  • Assistant Manager Quality

    1 day ago

    Bengaluru, India Bodycraft Full time

    Job Description Responsibilities Quality Assurance: - Design and implement quality monitoring frameworks for operations, service, and customer experience - Conduct regular audits and quality checks to ensure compliance with SOPs - Analyze feedback and quality scores to identify improvement areas - Collaborate with department heads to resolve process gaps and...

  • Ams Verification

    12 hours ago

    Bengaluru, Karnataka, India Enroll N Pro Full time

    Exp: 7+Yeras BE/B.Tech in ECE /M.Tech in VLSI with 6 to 9 years experience in Analog Mixed Signal Verification - Very Good experience in Verilog AMS, Verilog-A, WREAL, modeling of Analog blocks - Very Good experience in Analog Mixed Signal verification simulation tools - Good experience in System Verilog, UVM methodologies - Able to train the team members...