Assistant manager

4 weeks ago

Bengaluru India Instamart Full time

Job Description

Assistant Manager Cx & Ops

Bangalore (On-Site)

CREW is a premium personal assistant service designed to save customers time, money, and effort.

Tailored To Meet The Demands Of Busy Professionals, CREW Offers a Comprehensive Range Of Services To Simplify Their Lives And Enhance Their Experiences

- For travel, we handle everything from flight bookings and visa assistance to tailored itineraries and exclusive accommodations.
- Dining services include securing reservations at top restaurants, organizing private dining experiences, and curating menus for special occasions.
- Our gifting solutions ensure thoughtful presents for any event, from sourcing unique items to arranging personalized packaging and delivery.
- CREW also simplifies mobility by coordinating chauffeurs, vehicle rentals, or transport solutions.

Additionally, we assist with event planning, wellness services, and daily errands, delivering seamless support for every aspect of your lifestyle.

By streamlining customers daily tasks and taking care of the details, CREW ensures that they can focus on what truly matters, whether it's work, family, or personal goals. With a commitment to efficiency, reliability, and personalized solutions, CREW empowers customers to live smarter, achieve more, and reclaim their time.

About The Role

You'll be responsible for overseeing the real-time operations of mission fulfillment: ensuring SLAs are met, managing exceptions, resolving issues proactively, maintaining visibility, and working with cross-functional stakeholders to ensure smooth service flow.

Key Responsibilities

- Keep track of live mission status across the boardidentify delays, bottlenecks or deviations early.
- Coordinate with Captains / Team Leads / Ops to resolve urgent issues or escalations.
- Define, monitor and enforce key operational metrics: turnaround time, fulfillment delays, missed deadlines, agent/captain productivity.
- Maintain dashboards, status reports; escalate systematically when SLAs risk being breached.
- Forecast demand and ensure staffing / captain availability to meet that demand especially during peak / nights / weekends.
- Work with Ops / HR to manage shift rotas, ensuring proper coverage.
- Identify recurring issues / patterns causing delays or inefficiencies; initiate process adjustments.
- Collaborate with Tech / Product to build or enhance tools for greater visibility, automation of routine exception handling
- Act as point of contact for cross-functional teams (Customer Experience, Product, Tech, Field Ops) for incidents, escalations.
- Report on control towerlevel performance, areas of risk, proposed mitigations.
- Ensure that SOPs for fulfillment, escalation, communication are followed.
- Participate in post-incident reviews, root cause analysis, document learnings.
- Maintain the premium tone and quality standards of Swiggy's RARE service.

Required Skills & Qualifications

- Must be based in Bangalore and open to rotational shifts (5-day work week including weekends).
- 3-5 years experience in operations / logistics / control tower or similar real-time operations in B2C / premium service settings
- Proven ability to manage and lead small teams or at least lead across functions in high pressure / fast turn around scenario
- Strong analytical / data handling skills; comfort with dashboards, metrics, tools.
- Excellent problem solving & decision making in real-time.
- Strong communication & stakeholder management.
- Flexibility to work across shifts / night / weekends based on operations need.

  • Personal Assistant

    14 hours ago

    Bengaluru, India FOR MANAGER Full time

    **Job Types**: Full-time, Regular / Permanent **Salary**: ₹30,000.00 per month **Benefits**: - Food provided - Health insurance Schedule: - Day shift - Evening shift - Weekend availability Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's...

  • Assistant Property Manager

    2 weeks ago

    Bengaluru, India JLL Full time

    Job Description Assistant Property Manager Job Responsibilities: - Assists in managing all aspects of a building's occupancy and maintenance. - Communicates with tenants regarding property-related issues. - Coordinates with tenants and third parties to address maintenance and facility needs. - Collaborates with property management team to produce advertising...

  • Assistant Manager

    4 weeks ago

    Bengaluru, India Digitide Full time

    Job Description We believe in giving you the empowerment, flexibility and resources to follow your ideas and do meaningful work in your own unique way. We value speed, agility and entrepreneurial spirit and are committed to providing you a safe, inclusive and nurturing work environment. We provide you with the support needed to grow and be the best you can...

  • Assistant Manager

    3 days ago

    Bengaluru, India EXL IT service management Full time

    Job Description Job Description Position Title/Responsibility Level Assistant Manager,Accounts Payable - T&E Function Finance Operations Reports to LAM - Finance Operations Supervises N.A. Permanent/ Temporary Permanent Span of Control N.A. Location Bangalore, India Basic Function - The position is responsible to perform variety of accounting functions...

  • Assistant Marketing Manager

    3 weeks ago

    Bengaluru, India Tynimo Store Full time

    Job Description Company Description Tynimo Store is a fast fashion lifestyle brand offering over 15 categories of quirky and trendy products. We pride ourselves on the aesthetic appeal of our products and aim to showcase the art and culture of Indian artisans on a global platform. Role Description This is a full-time, on-site role for an Assistant...

  • Assistant Cluster Manager

    2 weeks ago

    Bengaluru, India Vananam Foods Full time

    Job Description Role Overview We are seeking a dynamic and results-driven Assistant Cluster Manager to support our restaurant operations across multiple locations. The ideal candidate will assist in managing daily operations, ensuring exceptional guest experiences, maintaining operational efficiency, and driving team performance. This role is perfect for...

  • Assistant Manager

    1 day ago

    India SKUPREME Full time

    Job Description Company Description Skupreme automates brand, warehouse, and commerce operations. By combining intelligent order routing, real-time catalog and inventory sync, and native label generation, Skupreme helps brands and warehouses scale efficiently while reducing costs. Our solutions are designed to enhance operational efficiency and support the...

  • Facilities Assistant Manager

    2 weeks ago

    Bengaluru, India Kwalee Full time

    Job Description Join the team! As we continue to grow, we are now looking for a Facilities Assistant Manager to join our Operations team. As a Facilities Assistant Manager, you will be responsible for ensuring the smooth and efficient operation of all facility-related services at Kwalee. You will work closely with vendors, service providers, and internal...

  • Assistant Manager

    3 weeks ago

    Bengaluru, India Swiggy Full time

    Job Description Assistant Manager - Training (Onsite) Bangalore (On-Site) CREW is a premium personal assistant service designed to save customers time, money, and effort. Tailored to meet the demands of busy professionals, CREW offers a comprehensive range of services to simplify their lives and enhance their experiences: . For travel, we handle everything...

  • Assistant Manager

    5 days ago

    Bengaluru, India EXL IT service management Full time

    Job Description Position 1 Essential Functions:The Procurement Lead is responsible for managing and tracking purchase orders to ensure timely delivery of goods and services. This role involves close coordination with suppliers, internal stakeholders, and logistics teams to resolve delays and maintain accurate procurement records. Key Responsibilities: PO...