Assistant Cluster Manager

3 weeks ago

Bengaluru India Vananam Foods Full time

Job Description Role Overview We are seeking a dynamic and results-driven Assistant Cluster Manager to support our restaurant operations across multiple locations. The ideal candidate will assist in managing daily operations, ensuring exceptional guest experiences, maintaining operational efficiency, and driving team performance. This role is perfect for individuals with strong leadership skills and a passion for excellence in the F&B industry, who are ready to take the next step in their hospitality career. Key Responsibilities 1. Operations Management - Oversee daily restaurant operations including dining, kitchen, bar, and delivery services. - Ensure smooth shift management and proper delegation of duties. - Monitor compliance with Standard Operating Procedures (SOPs). - Ensure proper inventory management, stock control, and vendor coordination. 2. Staff Management - Assist in hiring, training, and onboarding of new staff. - Schedule shifts, manage attendance, and handle staff deployment. - Motivate and supervise team members to maintain high service standards. - Conduct regular staff meetings and performance reviews. 3. Customer Service & Guest Relations - Ensure high levels of customer satisfaction by addressing complaints quickly. - Handle VIP/important guests and special requests professionally. - Monitor guest feedback (in-person and online) and implement improvements. 4. Financial & Cost Control - Support GM in budgeting, cost control, and expense monitoring. - Track sales reports, daily revenue, and operational expenses. - Identify areas to increase profitability while maintaining quality. 5. Compliance & Safety - Ensure compliance with FSSAI, hygiene, and safety standards. - Enforce restaurant policies regarding cleanliness, food safety, and employee discipline. - Conduct regular audits of kitchen, bar, and storage areas. 6. Marketing & Promotions (Optional depending on company size) - Assist in planning promotions, events, or special offers to attract customers. - Coordinate with marketing team for local campaigns and brand visibility. 7. Reporting & Coordination - Prepare and submit daily/weekly/monthly operations reports to the GM. - Act as a liaison between management and frontline staff. - Step in as acting GM in their absence. Skillset Required - Bachelor's degree in Business Administration, Hospitality Management, or related field. - 35 years of experience in the hospitality or F&B industry, preferably in multi-unit restaurant operations - Strong leadership and people management skills. - Knowledge of F&B operations and industry trends. - Problem-solving and conflict resolution ability. - Financial acumen (budgeting, P&L understanding). - Excellent communication and customer service orientation.

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