Customer Service Representative

We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as cookies used to display content tailored to your interests Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies Modify Cookie Preferences Accept All Cookies Press Tab to Move to Skip to Content Link Search Jobs Apply now Start Please wait Job Title Customer Service Representative Req Id 93532 City Gurugram State Province Haryana Posting Start Date 9 2 25 Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com Wipro HR Services India Pvt Ltd is looking for a Customer Service Representative for our Human Resource Outsourcing Business into a B2B campaign Principal Responsibilities Customer Service through calls Chats emails Ensure timely and accurate service delivery at defined productivity levels Build client domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements SLAs like Customer Satisfaction Service Level Handle Time Customer Effort To strive to create a healthy and fun filled Environment in the team Display interpersonal skills in handling the day-to-day operations on the floor Adhere to Customer Service Attendance Accountability policies Execute issue query resolution and ensure proper documentation follow-up Maintain Internal Client level delivery quality on calls chats email conversations Identify share and support operational improvements Critical Skills Required Very Good written spoken communication skills Should be flexible to work in rotational shifts in 24 5 work environment Proficient in computer usage and Basic knowledge on MS Office Pro-active Positive Attitude Ability to Work efficiently and effectively in a team Excellent Customer facing Skills and Ability to build Rapport Should have the ability to escalate issues with a view to bringing about a win-win resolution Education Eligibility Graduates in B com BBA BA BCA BHM B Sc and 3-year degree courses except Stats Maths and Eco Hons Freshers and candidates with relevant BPO experience eligible Maximum 2 5 years of relevant experience can be considered Full-time MBA BE B Tech graduates with minimum 6 months of relevant experience can apply Locations and Shifts Gurugram US Shifts - Evening Night Shifts for 5 Days a week with 2 fixed offs Perks and Benefits Both sides Transport facility provided by the organization without any cost current address must fall in a hiring zone Health Insurance at nominal rates facilitated by the organization Regular Rewards and Recognition programmes Career mapping and growth Regular Learning Development initiatives Further Education assistance programmes Mandatory Skills HWS Empl Helpdesk Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Come to Wipro Realize your ambitions Applications from people with disabilities are explicitly welcome Apply now Start Please wait Information at a Glance Get Job Alerts Receive notifications when we have open roles and get other relevant career news Join Us Explore open roles that match your interests and skills If you encounter any suspicious mail advertisements or persons who offer jobs at Wipro please email us at Do not email your resume to this ID as it is not monitored for resumes and career applications Any complaints or concerns regarding unethical unfair hiring practices should be directed to our Ombuds Group at We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color caste creed religion gender marital status age ethnic and national origin gender identity gender expression sexual orientation political orientation disability status protected veteran status or any other characteristic protected by law Wipro is committed to creating an accessible supportive and inclusive workplace Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process Accommodations must be communicated in advance of the application where possible and will be reviewed on an individual basis Wipro provides equal opportunities to all and values diversity 2025 Wipro Limited x Cookie Consent Manager When you visit any website it may store or retrieve information on your browser mostly in the form of cookies Because we respect your right to privacy you can choose not to allow some types of cookies However blocking some types of cookies may impact your experience of the site and the services we are able to offer Required Cookies These cookies are required to use this website and can t be turned off Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies which are all required to enable the website to function route is used for session stickiness careerSiteCompanyId is used to send the request to the correct data center JSESSIONID is placed on the visitor s device during the session so the server can identify the visitor Load balancer cookie actual cookie name may vary prevents a visitor from bouncing from one instance to another