Customer Support Executive

1 day ago

Ahmedabad India QuantumBot Full time

Job Description

Job Title: Customer Support Executive

Company Name- AI Sante

Location: Ahmedabad, Gujarat

Experience: 1 Year (Customer Support / Customer Service)

Employment Type: Full-time(6 days working)

About the Role

We are seeking a Customer Support Executive with 1 year of experience to join our growing team in Ahmedabad. The ideal candidate will be responsible for handling customer queries, resolving issues promptly, and ensuring a positive customer experience through excellent communication and problem-solving skills.

Key Responsibilities

Handle inbound and outbound calls, emails, and chat support for customer queries.

Provide accurate information regarding products, services, and policies.

Maintain customer records by updating account information.

Escalate complex issues to the concerned departments and ensure timely resolution.

Build strong relationships with customers by addressing concerns with empathy and professionalism.

Meet daily/weekly support targets and maintain service level agreements (SLAs).

Collect customer feedback and share insights with the team to improve service quality.

Required Skills & Qualifications

Minimum 1 year of experience in customer support, service desk, or telecalling.

Strong verbal and written communication skills in English, Hindi, and Gujarati.

Good problem-solving and active listening skills. Ability to work in a fast-paced environment.

Basic knowledge of MS Office, CRM, or ticketing tools.

What We Offer

Competitive salary package.

Friendly and collaborative work culture.

Growth and learning opportunities within the organization.

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