Salesforce Service Cloud Lead Developer

Req ID 346260 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Salesforce Service Cloud Lead Developer to join our team in Chennai Tamil N du IN-TN India IN Job Summary We are looking for an experienced Salesforce Service Cloud Lead Developer to lead the design development and delivery of enterprise-grade CRM solutions on the Salesforce platform The ideal candidate will combine strong technical expertise with leadership capabilities to guide a team of developers collaborate with stakeholders and ensure high-quality Service Cloud implementations aligned with business objectives Key Responsibilities Lead end-to-end technical delivery of Salesforce Service Cloud projects from requirement analysis to deployment and post-go-live support Architect scalable and high-performing Service Cloud solutions leveraging core features such as Omni-Channel Case Management Knowledge CTI and Live Chat Provide technical leadership and mentorship to Salesforce developers and administrators Design and review Apex classes LWC components triggers and integration frameworks to ensure adherence to Salesforce best practices and governance standards Define and enforce coding standards design patterns and DevOps practices e g Git Copado Jenkins pipelines Collaborate closely with functional consultants business analysts and architects to translate business needs into technical solutions Drive integration architecture between Salesforce and external systems using REST SOAP APIs and middleware platforms MuleSoft Dell Boomi Informatica etc Ensure security compliance data integrity and performance optimization of Salesforce applications Participate in pre-sales discussions solution estimation and technical proposal development as needed Required Skills Qualifications Salesforce Certifications Mandatory Platform Developer I II Preferred Service Cloud Consultant Application Architect or System Architect Expert-level knowledge of Apex LWC SOQL SOSL REST SOAP APIs Hands-on experience with Omni-Channel Email-to-Case Web-to-Case Knowledge and CTI integrations Strong understanding of Salesforce data model security sharing and governor limits Experience leading onshore offshore teams and managing multiple workstreams in parallel Familiarity with Agile Scrum delivery frameworks Excellent communication stakeholder management and solution presentation skills Preferred Qualifications Experience with Einstein Bots FSL Field Service Lightning or Salesforce Industries Vlocity Knowledge of CI CD automation DevOps and Test-Driven Development TDD on Salesforce Experience in enterprise integrations involving large datasets and complex business logic Proven track record in mentoring teams conducting code reviews and ensuring technical excellenc About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us at Whenever possible we hire locally to NTT DATA offices or client sites This ensures we can provide timely and effective support tailored to each client s needs While many positions offer remote or hybrid work options these arrangements are subject to change based on client requirements For employees near an NTT DATA office or client site in-office attendance may be required for meetings or events depending on business needs At NTT DATA we are committed to staying flexible and meeting the evolving needs of both our clients and employees NTT DATA recruiters will never ask for payment or banking information and will only use nttdata com and talent nttdataservices com email addresses If you are requested to provide payment or disclose banking information please submit a contact us form NTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for 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