Salesforce Architect

Req ID 342476 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Salesforce Architect - Service Cloud to join our team in Chennai Tamil N du IN-TN India IN We are seeking an experienced Salesforce Architect with deep expertise in Service Cloud and systems integrations The role requires strong leadership in designing scalable Salesforce solutions leading architecture discussions and delivering seamless integrations between Salesforce and enterprise applications The ideal candidate will combine strong technical expertise with strategic vision and excellent stakeholder management skills Key Responsibilities Define end-to-end Salesforce architecture for Service Cloud and related modules Lead the design and implementation of integrations between Salesforce and external systems REST SOAP APIs middleware such as Mulesoft Dell Boomi Informatica etc Provide technical leadership in Salesforce best practices data modeling security and performance optimization Collaborate with business stakeholders product owners and developers to align architecture with business needs Ensure adherence to Salesforce architecture principles integration standards and coding best practices Conduct design and code reviews ensuring high-quality technical deliverables Define governance frameworks for Salesforce releases and integrations Support pre-sales and solutioning activities by contributing to proposals solution demos and technical documentation Required Skills Qualifications Bachelor s or Master s degree in Computer Science IT or related field 10 years of IT experience with 5 years in Salesforce architecture Proven expertise in Salesforce Service Cloud Omni-Channel Knowledge Case Management and CTI integrations Strong experience with Salesforce integrations using REST SOAP and middleware platforms Mulesoft Dell Boomi Informatica Jitterbit Deep understanding of Salesforce data model Apex Lightning Components Flows and security model Experience with CI CD DevOps practices Copado Git Jenkins Azure DevOps Strong knowledge of enterprise architecture frameworks and integration patterns Excellent communication and leadership skills with the ability to influence both technical and business stakeholders Good to Have Salesforce Certified Technical Architect CTA or progress toward CTA Certifications such as Salesforce Integration Architect Application Architect or System Architect Experience in multi-cloud implementations Sales Service Marketing Experience Cloud Knowledge of event-driven architecture and asynchronous integrations Platform Events Kafka Exposure to industry-specific solutions e g Financial Services Cloud Health Cloud About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us at Whenever possible we hire locally to NTT DATA offices or client sites This ensures we can provide timely and effective support tailored to each client s needs While many positions offer remote or hybrid work options these arrangements are subject to change based on client requirements For employees near an NTT DATA office or client site in-office attendance may be required for meetings or events depending on business needs At NTT DATA we are committed to staying flexible and meeting the evolving needs of both our clients and employees NTT DATA recruiters will never ask for payment or banking information and will only use nttdata com and talent nttdataservices com email addresses If you are requested to provide payment or disclose banking information please submit a contact us form NTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click