Salesforce Service Cloud Technical Lead

2 days ago

chennai, India NTT DATA North America Full time

ole Overview:We are seeking a highly skilled Salesforce Service Cloud Technical Lead to design, develop, and implement scalable Salesforce Service Cloud solutions. The ideal candidate will lead a team of developers and administrators, collaborate with business stakeholders, and ensure technical excellence and alignment with enterprise architecture standards.Key Responsibilities:Solution Design & ArchitectureLead the design and implementation of complex Service Cloud solutions, including Case Management, Omni-Channel, CTI integrations, and Knowledge Base.Translate business requirements into scalable, maintainable, and high-performance technical solutions.Ensure best practices for security, integration, and data management.Technical LeadershipGuide and mentor Salesforce developers and admins on technical best practices.Conduct code reviews, enforce coding standards, and ensure quality delivery.Collaborate with architects and integration teams to align with enterprise systems.Development & IntegrationHands-on development using Apex, Lightning Web Components (LWC), Visualforce, SOQL/SOSL, and REST/SOAP APIs.Integrate Salesforce with external systems (ERP, telephony, etc.) using MuleSoft or similar tools.Configure Service Cloud features such as Service Console, Macros, Entitlements, and SLAs.Stakeholder ManagementWork closely with business and functional teams to understand requirements.Communicate technical designs and decisions to non-technical stakeholders.Participate in Agile ceremonies and contribute to sprint planning.Required Skills & Qualifications:Bachelor's degree in Computer Science, Engineering, or related field.Salesforce Certifications:Required: Salesforce Service Cloud Consultant, Platform Developer I.Preferred: Platform Developer II, Application/System Architect.Strong expertise in Salesforce Service Cloud components and configuration.Solid experience in Apex, LWC, Flows, Integration (REST/SOAP), and Data Modeling.Knowledge of DevOps tools (Copado, Git, Jenkins) and CI/CD pipelines.Excellent problem-solving, communication, and leadership skills.Good to Have:Experience with Field Service, Experience Cloud, or Einstein AI.Exposure to Salesforce Industries (Vlocity) or MuleSoft.Familiarity with Agile/Scrum methodologies.

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