Salesforce Service Cloud Lead Developer

Req ID: 346260

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Service Cloud Lead Developer to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

"Job Summary

We are looking for an experienced Salesforce Service Cloud Lead Developer to lead the design, development, and delivery of enterprise-grade CRM solutions on the Salesforce platform. The ideal candidate will combine strong technical expertise with leadership capabilities to guide a team of developers, collaborate with stakeholders, and ensure high-quality Service Cloud implementations aligned with business objectives.

Key Responsibilities

Lead end-to-end technical delivery of Salesforce Service Cloud projects - from requirement analysis to deployment and post-go-live support

Architect scalable and high-performing Service Cloud solutions, leveraging core features such as Omni-Channel, Case Management, Knowledge, CTI, and Live Chat

Provide technical leadership and mentorship to Salesforce developers and administrators

Design and review Apex classes, LWC components, triggers, and integration frameworks to ensure adherence to Salesforce best practices and governance standards

Define and enforce coding standards, design patterns, and DevOps practices (e.g., Git, Copado, Jenkins pipelines)

Collaborate closely with functional consultants, business analysts, and architects to translate business needs into technical solutions

Drive integration architecture between Salesforce and external systems using REST/SOAP APIs and middleware platforms (MuleSoft, Dell Boomi, Informatica, etc.)

Ensure security compliance, data integrity, and performance optimization of Salesforce applications

Participate in pre-sales discussions, solution estimation, and technical proposal development as needed

Required Skills & Qualifications

Salesforce Certifications:

Mandatory: Platform Developer I & II

Preferred: Service Cloud Consultant, Application Architect, or System Architect

Expert-level knowledge of Apex, LWC, SOQL, SOSL, REST/SOAP APIs

Hands-on experience with Omni-Channel, Email-to-Case, Web-to-Case, Knowledge, and CTI integrations

Strong understanding of Salesforce data model, security, sharing, and governor limits

Experience leading onshore/offshore teams and managing multiple workstreams in parallel

Familiarity with Agile/Scrum delivery frameworks

Excellent communication, stakeholder management, and solution presentation skills

Preferred Qualifications

Experience with Einstein Bots, FSL (Field Service Lightning), or Salesforce Industries (Vlocity)

Knowledge of CI/CD automation, DevOps, and Test-Driven Development (TDD) on Salesforce

Experience in enterprise integrations involving large datasets and complex business logic

Proven track record in mentoring teams, conducting code reviews, and ensuring technical excellenc"

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.