Salesforce Service Cloud Integration Developer

22 hours ago

Chennai, Tamil Nadu, India NTT DATA Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Position Overview

We are looking for an experienced Salesforce Developer with strong expertise in Service Cloud and system integrations. The ideal candidate will have 5+ years of Salesforce development experience, with hands-on knowledge of customizing Service Cloud features, building scalable solutions, and integrating Salesforce with external systems and applications.

Key Responsibilities

Design, develop, and implement custom solutions within Salesforce Service Cloud.

Configure and enhance Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge, CTI/Telephony, and Service Console.

Develop and maintain Apex classes, triggers, Lightning Web Components (LWC), Aura, Visualforce, and Flows.

Build, manage, and optimize integrations between Salesforce and external systems using REST/SOAP APIs, middleware (MuleSoft, Dell Boomi, Informatica, etc.), and ETL tools.

Work closely with business analysts and solution architects to translate requirements into scalable technical designs.

Implement and maintain security controls, profiles, permission sets, and sharing rules.

Develop unit tests and perform code reviews to ensure code quality and adherence to best practices.

Troubleshoot and resolve production issues, ensuring high availability and performance of integrations.

Collaborate in Agile/Scrum teams and participate in all phases of the SDLC.

Stay updated with Salesforce release features and recommend improvements.

Required Skills & Experience

5+ years of Salesforce development experience, with strong focus on Service Cloud.

Proficiency in Apex, LWC, Aura, Visualforce, SOQL, SOSL, JavaScript, HTML, CSS.

Hands-on experience with Service Cloud features: Case Routing, Knowledge Base, Omni-Channel, CTI integrations.

Strong experience in API-based integrations (REST/SOAP), integration patterns, and middleware platforms (MuleSoft preferred).

Knowledge of asynchronous processing (Batch Apex, Future, Queueable, Platform Events).

Familiarity with CI/CD tools (Copado, Gearset, AutoRabit, Jenkins) and version control (Git).

Solid understanding of Agile methodologies and collaborative development.

Excellent communication, problem-solving, and troubleshooting skills.

Nice-to-Have Skills

Salesforce Platform Developer I & II certifications.

Salesforce Service Cloud Consultant certification.

Experience with MuleSoft Anypoint Platform or similar integration tools.

Knowledge of Service Cloud Voice, Einstein Bots, or Field Service.

Exposure to data migration tools (Data Loader, Informatica, Jitterbit, etc.).

Education

Bachelor's or Master's degree in Computer Science, Information Technology, or related field (or equivalent professional experience).

  • Salesforce Service Cloud Integration Developer

    2 weeks ago

    Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Salesforce Service Cloud Integration Developer Position Overview We are looking for an experienced Salesforce Developer with strong expertise in Service Cloud and system integrations. The ideal candidate will have 5 years of Salesforce development experience, with hands-on knowledge of customizing Service Cloud features, building scalable solutions, and...

  • Service Cloud Integration Developer

    2 weeks ago

    Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Service Cloud Integration Developer "Position Overview We are looking for an experienced Salesforce Developer with strong expertise in Service Cloud and system integrations. The ideal candidate will have 5 years of Salesforce development experience, with hands-on knowledge of customizing Service Cloud features, building scalable solutions, and...

  • Salesforce Service Cloud Developer

    17 hours ago

    Chennai, Tamil Nadu, India Xerago Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position OverviewWe are seeking a highly skilled Senior Salesforce Service Cloud Developer who will take complete ownership of all Service Cloud development activities - ranging from design and configuration to customization, integration, and deployment. The ideal candidate will have end-to-end control of the technical solution, ensuring high-quality,...

  • SFDC Developer- Service Cloud + Integration

    2 weeks ago

    Chennai, Tamil Nadu, India NTT DATA, Inc. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position OverviewWe are looking for an experienced Salesforce Developer with strong expertise in Service Cloud and system integrations. The ideal candidate will have 5+ years of Salesforce development experience, with hands-on knowledge of customizing Service Cloud features, building scalable solutions, and integrating Salesforce with external systems and...

  • Senior Salesforce Service Cloud Developer

    13 hours ago

    Chennai, Tamil Nadu, India Xerago Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Position OverviewWe are seeking a highly skilled Senior Salesforce Service Cloud Developer who will take complete ownership of all Service Cloud development activitiesranging from design and configuration to customization, integration, and deployment. The ideal candidate will have end-to-end control of the technical solution, ensuring high-quality, scalable,...

  • Salesforce Health Cloud Developer

    1 week ago

    Chennai, Tamil Nadu, India ixceed Full time ₹ 20,00,000 - ₹ 60,00,000 per year

    Role: Salesforce Health Cloud DeveloperLocation: Chennai Work Mode: HybridType: Full-time PermanentAbout the Role:We are seeking a skilled Salesforce Health Cloud Developer to design, develop, and deploy innovative healthcare solutions on the Salesforce platform. You will work closely with cross-functional teams to deliver scalable, compliant, and...

  • Salesforce Developer Health Cloud OmniStudio

    4 days ago

    Chennai, Tamil Nadu, India Primoris Systems LLC Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title: Tech Lead Salesforce Developer:Job summary: Overall 6+ Years experience in Salesforce CRM-Health and Service Cloud and current role as Senior Developer. Health Cloud and Omnistudio is Must.Expert in Developing customized solutions within the Salesforce platform. Responsible for Salesforce Design and development during each phase of the development...

  • Salesforce Marketing Cloud Developer

    6 days ago

    Chennai, Tamil Nadu, India Diensten Tech Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Salesforce Marketing Cloud Developer We are seeking a highly skilled and experienced Salesforce Marketing Cloud Developer to join our dynamic team. The ideal candidate will be responsible for designing, developing, and implementing innovative marketing automation solutions within the Salesforce Marketing Cloud platform. You will play a crucial role in...

  • Salesforce Developer

    2 weeks ago

    Chennai, Tamil Nadu, India Aim Plus Staffing Solutions Full time ₹ 10,00,000 - ₹ 12,00,000 per year

    The Salesforce Developer will be responsible for designing, developing, and maintaining applications on the Salesforce platform using Apex, Lightning Web Components (LWC), Aura, and integration with external systems. The role involves working with Sales/Service Cloud, implementing scalable solutions, and collaborating with global teams. Key...

  • Salesforce Developer

    3 days ago

    Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Salesforce Developer - Service Cloud with Integration Req ID: 342437 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Salesforce Developer - Service Cloud with Integration to...