Salesforce Service Cloud Integration Developer

19 hours ago

Chennai, Tamil Nadu, India NTT DATA Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Position Overview

We are looking for an experienced Salesforce Developer with strong expertise in Service Cloud and system integrations. The ideal candidate will have 5+ years of Salesforce development experience, with hands-on knowledge of customizing Service Cloud features, building scalable solutions, and integrating Salesforce with external systems and applications.

Key Responsibilities

Design, develop, and implement custom solutions within Salesforce Service Cloud.

Configure and enhance Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge, CTI/Telephony, and Service Console.

Develop and maintain Apex classes, triggers, Lightning Web Components (LWC), Aura, Visualforce, and Flows.

Build, manage, and optimize integrations between Salesforce and external systems using REST/SOAP APIs, middleware (MuleSoft, Dell Boomi, Informatica, etc.), and ETL tools.

Work closely with business analysts and solution architects to translate requirements into scalable technical designs.

Implement and maintain security controls, profiles, permission sets, and sharing rules.

Develop unit tests and perform code reviews to ensure code quality and adherence to best practices.

Troubleshoot and resolve production issues, ensuring high availability and performance of integrations.

Collaborate in Agile/Scrum teams and participate in all phases of the SDLC.

Stay updated with Salesforce release features and recommend improvements.

Required Skills & Experience

5+ years of Salesforce development experience, with strong focus on Service Cloud.

Proficiency in Apex, LWC, Aura, Visualforce, SOQL, SOSL, JavaScript, HTML, CSS.

Hands-on experience with Service Cloud features: Case Routing, Knowledge Base, Omni-Channel, CTI integrations.

Strong experience in API-based integrations (REST/SOAP), integration patterns, and middleware platforms (MuleSoft preferred).

Knowledge of asynchronous processing (Batch Apex, Future, Queueable, Platform Events).

Familiarity with CI/CD tools (Copado, Gearset, AutoRabit, Jenkins) and version control (Git).

Solid understanding of Agile methodologies and collaborative development.

Excellent communication, problem-solving, and troubleshooting skills.

Nice-to-Have Skills

Salesforce Platform Developer I & II certifications.

Salesforce Service Cloud Consultant certification.

Experience with MuleSoft Anypoint Platform or similar integration tools.

Knowledge of Service Cloud Voice, Einstein Bots, or Field Service.

Exposure to data migration tools (Data Loader, Informatica, Jitterbit, etc.).

Education

Bachelor's or Master's degree in Computer Science, Information Technology, or related field (or equivalent professional experience).

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