SFDC Developer- Service Cloud + Integration

4 days ago

Chennai, Tamil Nadu, India NTT DATA, Inc. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Position Overview

We are looking for an experienced Salesforce Developer with strong expertise in Service Cloud and system integrations. The ideal candidate will have 5+ years of Salesforce development experience, with hands-on knowledge of customizing Service Cloud features, building scalable solutions, and integrating Salesforce with external systems and applications.

Key Responsibilities

  • Design, develop, and implement custom solutions within Salesforce Service Cloud.
  • Configure and enhance Service Cloud capabilities, including Case Management, Omni-Channel, Knowledge, CTI/Telephony, and Service Console.
  • Develop and maintain Apex classes, triggers, Lightning Web Components (LWC), Aura, Visualforce, and Flows.
  • Build, manage, and optimize integrations between Salesforce and external systems using REST/SOAP APIs, middleware (MuleSoft, Dell Boomi, Informatica, etc.), and ETL tools.
  • Work closely with business analysts and solution architects to translate requirements into scalable technical designs.
  • Implement and maintain security controls, profiles, permission sets, and sharing rules.
  • Develop unit tests and perform code reviews to ensure code quality and adherence to best practices.
  • Troubleshoot and resolve production issues, ensuring high availability and performance of integrations.
  • Collaborate in Agile/Scrum teams and participate in all phases of the SDLC.
  • Stay updated with Salesforce release features and recommend improvements.

Required Skills & Experience

  • 5+ years of Salesforce development experience, with strong focus on Service Cloud.
  • Proficiency in Apex, LWC, Aura, Visualforce, SOQL, SOSL, JavaScript, HTML, CSS.
  • Hands-on experience with Service Cloud features: Case Routing, Knowledge Base, Omni-Channel, CTI integrations.
  • Strong experience in API-based integrations (REST/SOAP), integration patterns, and middleware platforms (MuleSoft preferred).
  • Knowledge of asynchronous processing (Batch Apex, Future, Queueable, Platform Events).
  • Familiarity with CI/CD tools (Copado, Gearset, AutoRabit, Jenkins) and version control (Git).
  • Solid understanding of Agile methodologies and collaborative development.
  • Excellent communication, problem-solving, and troubleshooting skills.

Nice-to-Have Skills

  • Salesforce Platform Developer I & II certifications.
  • Salesforce Service Cloud Consultant certification.
  • Experience with MuleSoft Anypoint Platform or similar integration tools.
  • Knowledge of Service Cloud Voice, Einstein Bots, or Field Service.
  • Exposure to data migration tools (Data Loader, Informatica, Jitterbit, etc.).

Education

  • Bachelors or Masters degree in Computer Science, Information Technology, or related field (or equivalent professional experience).

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