salesforce communication cloud developer

4 days ago

Chennai, Tamil Nadu, India Akshya Patra Services Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Overview The Salesforce Communication Cloud Developer plays a vital role in enhancing customer engagement through the effective use of Salesforce's powerful communication platform. This position involves designing, developing, and implementing communication solutions that elevate the customer experience while aligning with business objectives. Professionals in this role will leverage their technical expertise and understanding of Salesforce tools to create seamless communication channels. As the digital landscape evolves, this role becomes increasingly important for organizations looking to optimize their interaction with clients and to utilize data-driven insights for better customer relationship management. The developer will work closely with cross-functional teams, ensuring that communications are not only effective but also innovative, thus contributing to the overall objectives of the organization.Key Responsibilities
  • Design and develop customized communication solutions on the Salesforce Communication Cloud platform.
  • Implement and manage APIs for integrating various communication tools and services.
  • Collaborate with stakeholders to understand business requirements and translate them into technical specifications.
  • Ensure effective data management and processing for optimal communication strategies.
  • Test and troubleshoot communication solutions to ensure functionality and performance.
  • Maintain documentation of development processes, configurations, and changes.
  • Participate in Agile development processes and contribute to sprint planning.
  • Provide ongoing support and maintenance for communication cloud applications.
  • Ensure compliance with security policies and data privacy regulations.
  • Train and mentor team members on best practices and new features of the Salesforce Communication Cloud.
  • Analyze customer engagement metrics and derive actionable insights.
  • Work closely with marketing and sales teams on communication strategies.
  • Assist in the migration of existing communication systems to the Salesforce platform.
  • Develop user interfaces and ensure they are user-friendly.
  • Collaborate with external vendors and partners in implementing third-party solutions.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 3+ years of experience in Salesforce development, particularly with the Communication Cloud.
  • Proficiency in Salesforce APIs and integration methods.
  • Experience with web technologies such as HTML, CSS, and JavaScript.
  • Knowledge of relational databases and SQL.
  • Understanding of customer relationship management (CRM) principles.
  • Experience in Agile / Scrum development methodologies.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Salesforce certifications (e.g., Salesforce Developer, Salesforce Administrator) preferred.
  • Experience with version control systems (e.g., Git).
  • Ability to work independently and as part of a team.
  • Familiarity with data privacy laws and regulations.
  • Analytical skills to assess performance metrics.
  • Willingness to continuously learn and adapt to new technologies.
  • Previous experience in a customer-facing role is a plus.

  • Salesforce Service Cloud Developer

    1 week ago

    Chennai, Tamil Nadu, India NTT DATA Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Minimum Qualifications: 5+ years of developing applications on Service CloudUnderstanding of Agile DevelopmentStrong written and verbal communication skillsAbility to work in a team environment.Familiarity with Accountability, being detail-oriented, and taking initiativeExcellent written and verbal communications skillsBachelor's degree in Computer Science...

  • Salesforce Health Cloud Developer

    1 week ago

    Chennai, Tamil Nadu, India ixceed Full time ₹ 20,00,000 - ₹ 60,00,000 per year

    Role: Salesforce Health Cloud DeveloperLocation: Chennai Work Mode: HybridType: Full-time PermanentAbout the Role:We are seeking a skilled Salesforce Health Cloud Developer to design, develop, and deploy innovative healthcare solutions on the Salesforce platform. You will work closely with cross-functional teams to deliver scalable, compliant, and...

  • Salesforce Service Cloud Developer

    1 week ago

    Chennai, Tamil Nadu, India NTT DATA Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    5+ years of developing applications on Service Cloud Understanding of Agile Development Bachelor's degree in Computer Science or related discipline, or the equivalent in education and work experience Service cloud skills: Case Management, Email2Case, Web2Case, Web Chat, and APIs with custom built portal (not experience cloud) They should be able to deploy...

  • Salesforce Marketing Cloud Developer

    8 hours ago

    Chennai, Tamil Nadu, India 10decoders Full time ₹ 10,000 - ₹ 50,000 per year

    Role: Salesforce Marketing Cloud DeveloperYears of Experience: YrsLocation: Chennai (Hybrid) / Remote1st week, you need to work from Hyderabad.Job Description:Role Overview:Someone should have strong expertise in both Salesforce Marketing Cloud and Salesforce CDP (Data Cloud). This resource will play a key role in designing, developing, and integrating...

  • Salesforce Service Cloud Developer

    1 week ago

    Chennai, Tamil Nadu, India NTT DATA Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Design and develop scalable solutions using Salesforce Service Cloud features (Omni-Channel, Knowledge Base, Live Agent, Case Management, etc.) Customize Salesforce using Apex Classes, Triggers, Lightning Web Components (LWC), Visualforce, and Flow Implement and manage Service Cloud Console, Email-to-Case, Web-to-Case, and CTI integrations Collaborate with...

  • Salesforce Developer Health Cloud OmniStudio

    4 days ago

    Chennai, Tamil Nadu, India Primoris Systems LLC Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title: Tech Lead Salesforce Developer:Job summary: Overall 6+ Years experience in Salesforce CRM-Health and Service Cloud and current role as Senior Developer. Health Cloud and Omnistudio is Must.Expert in Developing customized solutions within the Salesforce platform. Responsible for Salesforce Design and development during each phase of the development...

  • Salesforce Marketing Cloud Developer

    6 days ago

    Chennai, Tamil Nadu, India Diensten Tech Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Salesforce Marketing Cloud Developer We are seeking a highly skilled and experienced Salesforce Marketing Cloud Developer to join our dynamic team. The ideal candidate will be responsible for designing, developing, and implementing innovative marketing automation solutions within the Salesforce Marketing Cloud platform. You will play a crucial role in...

  • Salesforce Service Cloud Integration Developer

    2 weeks ago

    Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Salesforce Service Cloud Integration Developer Position Overview We are looking for an experienced Salesforce Developer with strong expertise in Service Cloud and system integrations. The ideal candidate will have 5 years of Salesforce development experience, with hands-on knowledge of customizing Service Cloud features, building scalable solutions, and...

  • Salesforce Service Cloud Integration Developer

    12 hours ago

    Chennai, Tamil Nadu, India NTT DATA Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Position OverviewWe are looking for an experienced Salesforce Developer with strong expertise in Service Cloud and system integrations. The ideal candidate will have 5+ years of Salesforce development experience, with hands-on knowledge of customizing Service Cloud features, building scalable solutions, and integrating Salesforce with external systems and...

  • Senior Salesforce Health Cloud Developer

    2 days ago

    Chennai, Tamil Nadu, India Value Health Inc Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description : Value Health is Looking for : Senior Salesforce Health Cloud Developer / ArchitectRole Overview : As a Senior Salesforce Health Cloud Developer/Architect, you will design and implement Salesforce solutions to improve patient engagement, care coordination, and operational efficiency. You will work closely with architects, BAs, and...