Customer Service Representative

3 days ago

Nashik, India Dexter Solutions Inc Full time

Company Description

Dexter Solutions Inc. is a leading developer of healthcare information technology systems designed for small to medium-sized medical practices. The company offers software for electronic medical records (EMR), electronic medical billing, customized medical software solutions, and comprehensive hardware and software support. We strive to enhance the efficiency and effectiveness of medical practices through our state-of-the-art technology solutions.

Role Description

This is a full-time on-site role for a Customer Service Representative for US based clients, located in Nashik. The Customer Service Representative will be responsible for handling customer inquiries, booking / rescheduling / cancelling appointments, attending to questions regarding billing statements, ensuring customer satisfaction, and enhancing the customer experience. Daily tasks include managing customer communication, resolving issues, offering information about our products and services, and maintaining records of customer interactions.

Qualifications

Good spoken english, ONLY experienced candidates with US / UK clients apply.

Experience in US medical billing preferred
Strong communication and interpersonal skills
Ability to handle customer inquiries and resolve issues effectively
Organizational and multitasking skills
Experience in the healthcare industry is an advantage

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