Assistant Facilities Manager-soft Service

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward JOB DESCRIPTIONTITLEAFM Soft ServicesBUSINESS UNITIntegrated Facilities ManagementLOCATIONDeloitte Campus Hi Tech City HyderabadREPORTING TOCampus ManagerDIRECT REPORTSFE Soft ServicesPOSITION GOALSxc2xb7 To provide administrative support to the Facilities Management team at Deloitte Hyderabad xc2xb7 To ensure timely and accurate completion FM reports pertaining to Deloitte Hyderabad DUTIES RESPONSIBILITIESxc2xb7 Be accessible for escalation of all FM related issues Oversee the Helpdesk work processxc2xb7 Provide management advice to Helpdesk operators for escalated issuesxc2xb7 Ensure planning and execution of all preparation required for Conferences meetings of the client as well as VIP visits scheduled during the shiftOversee the Reception xc2xb7 Oversee the Front Office functionxc2xb7 Ensure visitors are promptly attended by the Front Office Executives FOE xc2xb7 Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep are maintainedOversee the Housekeeping Servicesxc2xb7 Overall service delivery assessment of HK vendor xc2xb7 Coordination meetings with vendor for resolution of service issuesxc2xb7 Evaluate vendor performancexc2xb7 Ensure that vendor manpower reports at site as per agreed terms and conditions xc2xb7 Undertake audit of the attendance and check their grooming Oversee Cafeteria Servicesxc2xb7 Ensure that the caterers are maintaining highest standards of hygiene in the services areaxc2xb7 Ensure that the quality and quantity of the food supplies are meeting the requirementsxc2xb7 When the food supplies run out escalate the matter to the caterers management immediately and make swift alternate arrangements In such a scenario communicate with the users and provide alternate solutions and appease themxc2xb7 Overall coordination with all service providing vendors xc2xb7 Take rounds of the facility regularly to identify issues in Housekeeping Maintenance Cafeteria etc and initiate immediate rectification actionsxc2xb7 Prepare weekly shift rosters for Helpdesk Front Desk and Mailroom and communicate in advance to the staff and transport divisionEMPLOYEE SPECIFICATIONSxc2xb7 Graduate in any disciplinexc2xb7 5 7 years experience in facilities managementxc2xb7 Tertiary qualifications in hotel management building management and or business desirable xc2xb7 Excellent communication skills and ability to converse in English xc2xb7 Proven ability to function effectively as part of a teamxc2xb7 Proven ability to initiate and follow through withimprovement initiativesKEY PERFORMANCEMEASURESxc2xb7 Overall client satisfaction by achieving SLA targetsxc2xb7 Timely resolution of helpdesk complaintsxc2xb7 Effective team coordination of direct and vendor staff for efficient service deliveryApproved by Dated Employee Dated Location On-site Hyderabad TSIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements Were interested in getting to know you and what you bring to the table JLL Privacy NoticeJones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and or overall selection process you may contact us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL