Assistant Manager– Facilities

Overview

We are looking for a highly motivated and detail-oriented Senior Executive – Facilities & Employee Services to join our dynamic team at the PepsiCo India Capability Centre (ICC), Hyderabad. This role will be responsible for end-to-end facilities operations across our 432,000 sq. ft. office space, while also leading key employee experience services, including employee relocations, onboarding support, visa coordination, and travel assistance.

Responsibilities

Facilities Management

- Oversee day-to-day operations of the 432,000 sq. ft. office facility in Hyderabad, ensuring a safe, efficient, and high-quality workplace experience.
- Coordinate with service providers for housekeeping, security, HVAC, cafeteria, transport, and other workplace amenities.
- Monitor AMC contracts, vendor performance, and ensure adherence to service level agreements (SLAs).
- Ensure compliance with EHS (Environment, Health & Safety) and statutory regulations.
- Support space planning, seating allocation, and facility readiness for business expansion or changes.

Employee Relocations & Onboarding

- Manage end-to-end employee relocation support, including coordination with hotels for housing, travel, and settling-in services.
- Partner with HR and Talent Acquisition teams to support seamless onboarding experiences for new employees, especially those relocating from other cities or countries.
- Provide welcome kits, induction space support, and helpdesk assistance as required.

Visa & Travel Support

- Coordinate with HR, employees, and travel agencies to manage visa processing, renewals, and documentation for international business travel.
- Assist employees with travel planning, ticketing, hotel accommodations, and itinerary support in accordance with company policies.

Stakeholder Engagement & Reporting

- Build strong working relationships with internal stakeholders including Facilities, HR, IT, Finance, and Business Leads.
- Regularly track and report on facilities performance metrics, employee satisfaction, and service delivery outcomes.
- Proactively address employee concerns related to workplace services with a solution-oriented approach.

Qualifications

- Bachelor's degree in Facilities Management, Business Administration, or related field.
- 6–8 years of experience in facilities or workplace services, preferably in a large corporate office or shared services environment.
- Strong organizational and coordination skills, with a proven ability to manage multiple priorities.
- Experience in handling employee relocations, travel, or visa coordination is highly desirable.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office tools; experience with CAFM or facility ticketing systems is a plus.

- Bachelor's degree in Facilities Management, Business Administration, or related field.
- 6–8 years of experience in facilities or workplace services, preferably in a large corporate office or shared services environment.
- Strong organizational and coordination skills, with a proven ability to manage multiple priorities.
- Experience in handling employee relocations, travel, or visa coordination is highly desirable.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office tools; experience with CAFM or facility ticketing systems is a plus.

Facilities Management

- Oversee day-to-day operations of the 432,000 sq. ft. office facility in Hyderabad, ensuring a safe, efficient, and high-quality workplace experience.
- Coordinate with service providers for housekeeping, security, HVAC, cafeteria, transport, and other workplace amenities.
- Monitor AMC contracts, vendor performance, and ensure adherence to service level agreements (SLAs).
- Ensure compliance with EHS (Environment, Health & Safety) and statutory regulations.
- Support space planning, seating allocation, and facility readiness for business expansion or changes.

Employee Relocations & Onboarding

- Manage end-to-end employee relocation support, including coordination with hotels for housing, travel, and settling-in services.
- Partner with HR and Talent Acquisition teams to support seamless onboarding experiences for new employees, especially those relocating from other cities or countries.
- Provide welcome kits, induction space support, and helpdesk assistance as required.

Visa & Travel Support

- Coordinate with HR, employees, and travel agencies to manage visa processing, renewals, and documentation for international business travel.
- Assist employees with travel planning, ticketing, hotel accommodations, and itinerary support in accordance with company policies.

Stakeholder Engagement & Reporting

- Build strong working relationships with internal stakeholders including Facilities, HR, IT, Finance, and Business Leads.
- Regularly track and report on facilities performance metrics, employee satisfaction, and service delivery outcomes.
- Proactively address employee concerns related to workplace services with a solution-oriented approach.

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