Process Trainer

3 weeks ago

Indore, India Teleperformance Global Services Private Limited Full time

Job Description Description We are seeking a highly skilled Process Trainer with 4-9 years of experience to join our team. The ideal candidate will be responsible for designing and delivering effective training programs that enhance employees understanding of processes, improve their skills, and increase overall productivity. The candidate should have a strong background in instructional design and a passion for developing others through innovative training solutions. Responsibilities - Design and deliver training programs for new and existing employees to enhance process knowledge and skills. - Conduct needs assessments and evaluate training effectiveness to ensure continuous improvement in training methodologies. - Create training materials, including manuals, presentations, and e-learning modules, tailored to the specific needs of the organization. - Facilitate workshops and training sessions, both in-person and virtually, to engage participants and enhance learning outcomes. - Monitor and assess the performance of trainees, providing constructive feedback and coaching to improve skills and knowledge. - Collaborate with subject matter experts and department heads to identify training gaps and develop targeted training solutions. - Maintain accurate records of training activities and participant progress, generating reports for management as needed. Skills and Qualifications - Bachelor's degree in Education, Human Resources, or a related field; a Master's degree is a plus. - 4-9 years of experience in training and development, preferably in a process-oriented environment. - Strong understanding of instructional design methodologies and adult learning principles. - Proficiency in using Learning Management Systems (LMS) and e-learning software. - Excellent communication and presentation skills, with the ability to engage and motivate learners. - Strong analytical and problem-solving skills to assess training needs and outcomes. - Experience in creating training materials and resources, with a keen eye for detail and quality. - Ability to work collaboratively in a team environment and manage multiple training initiatives simultaneously.

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