Manager, Knowledge Management/Training

Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Manager/ Manager, Knowledge Management/Training
In this role we are seeking you to lead and enhance our knowledge management initiatives. This role is pivotal in ensuring that our teams have access to the right information at the right time, driving efficiency and innovation across the organization

Responsibilities
Knowledge Management
.Establish and drive Knowledge Management pillars and practices across the account
.Ensure 100% adherence to SOPs/Update trackers
.Regular touch points with process trainers, SME to effectively drive knowledge management and people development practices
.Maintain key artefacts for reference and audit purpose
.Effectively manage ISAE audits for respective portfolios
.Be a consultant to the business and advise/drive process improvement ideas
.Conduct regular training review cadence with business
.Publish monthly dashboards for Knowledge Management metrics
.Develop customized training modules for various levels, including frontline employees, managers, and executives
.Conduct training needs assessments through surveys, focus groups, and collaboration with business leaders
.Execute and govern training programs, including instructor-led, e-learning, and blended-learning approaches
.Facilitate workshops, webinars, and coaching sessions as needed
.Track and analyze training outcomes, providing insights and recommendations for continuous improvement
.Collaborate with HR, operations, and business leaders to align training programs with strategic goals
.Leverage AI-driven learning platforms, Power BI, and data analytics for training insights
Knowledge Transfer
.Collaborate with Transitions, Operations, and Solutions teams during RFI/RFP discussions and proposals
.Implement KT frameworks and methodologies ensuring smooth transitions
.Ensure all knowledge transfer materials (SOPs/process documents) are up-to-date and standardized
.Proactive risk call outs and risk management
.Timely report outs around performance of batches
.Implement Knowledge Management framework after go-live
Qualifications we seek in you
Minimum qualifications
.Strategic thinking and problem-solving abilities
.Ability to work collaboratively with diverse teams
.Strong organizational skills and attention to detail
.Ability to manage multiple projects simultaneously
.High level of adaptability and flexibility
.Understanding of Insurance and interpret problem in processes

Preferred qualifications
.Collaborative approach towards resolving the issues with stakeholders & peers/sub-process areas
.Sound background of P&C Insurance (Broker)
.Premium accounting knowledge is preferred

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.