Assistant Manager Training

12 hours ago

Gurugram, India Nirvasa Healthcare Pvt. Ltd. Full time

Company: Nirvasa Healthcare Pvt. Ltd.
Location: Udyog Vihar Phase 3, Gurugram
Salary: Up to 45K/Per month
Employment Type: Full-time
Joining: Immediate

About Nirvasa Healthcare

Nirvasa Healthcare Pvt. Ltd. is one of India's fastest-growing digital healthcare platforms. We are committed to empowering our workforce through continuous learning, impactful training, and skill development, particularly within BPO/telecalling operations.

Position Overview

We are looking for a dynamic Assistant Manager – Training with strong BPO training expertise. The role requires someone who can design, implement, and monitor effective training programs to enhance productivity, customer handling, and communication skills of our telecalling and support teams.

Key Responsibilities

  • Conduct Training Need Analysis (TNA) for BPO/voice and non-voice processes.
  • Deliver product, process, and soft skills training to new hires and existing employees.
  • Implement floor support & refresher training sessions to improve performance.
  • Monitor training effectiveness using assessments, feedback, and quality audits.
  • Develop training modules, manuals, and e-learning content.
  • Collaborate with operations and quality teams to bridge performance gaps.
  • Maintain reports on training delivery, effectiveness, and employee progress.

Skills & Requirements

  • Graduate/Postgraduate with 2–5 years of experience in Training (BPO/Call Center/Telecalling).
  • Strong knowledge of sales training, customer service, and objection handling.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to train on voice modulation, empathy, active listening, and soft skills.
  • Experience with role-plays, mock calls, and floor support in BPO environments.
  • Strong organizational and leadership qualities.
  • Immediate joiners preferred.

Why Join Us?

  • Work with a fast-growing healthcare BPO setup.
  • Opportunity to build and lead impactful training programs.
  • Dynamic culture with strong focus on growth and employee development.
  • Competitive salary and career progression.

Job Type: Full-time

Pay: ₹35, ₹45,000.00 per month

Benefits:

  • Paid time off

Ability to commute/relocate:

  • Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is current in-hand salary?

  • Have you worked with any BPO/Call Center(Yes/No)?

  • Are you comfortable with 6 Days working?

Experience:

  • Training & development: 1 year (Required)

Location:

  • Gurugram, Haryana (Required)

Work Location: In person

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