Training Manager

11 hours ago

Gurugram, India Airful Consulting Full time

Role and Key Responsibilities:

  • Develop and implement a learning content strategy aligned with business and operational goals.
  • Identify training needs based on process changes, business requirements, and performance data, TNA/TNIs
  • Plan and manage the content development roadmap and deliver
  • Collaborate with operations, quality, HR, and business teams to gather inputs and validate content.
  • Ensure team productivity, skill development, and adherence to timelines. Oversee the creation of engaging, process-specific, and role-based learning content.
  • Ensure use of adult learning principles.
  • Promote the use of interactive formats like e-learning modules, simulations, videos, and job aids.
  • Review and approve content to ensure accuracy, consistency, and compliance with business and regulatory standards.
  • Maintain version control and documentation of all learning materials.
  • Ensure content is accessible and inclusive for diverse learner groups.
  • Leverage Learning Management Systems (LMS) and authoring tools if necessary
  • Integrate AI, analytics, and gamification to enhance learner engagement and track effectiveness.
  • Stay updated on emerging learning technologies and trends.
  • Use Kirkpatrick's model or similar frameworks to evaluate training effectiveness.
  • Analyze learner feedback, performance metrics, and business outcomes to refine content.
  • Drive a culture of continuous learning and innovation.
  • Act as a point of contact for business regarding training content.
  • Present content strategies, updates, and impact reports to internal and external stakeholders.
  • Ensure alignment with Service Level Agreements (SLAs) and business expectations.

Key Skills and knowledge:

  • Bachelor's & degree in related field with more than seven years of relevant experience (with two to four years of Progressive Mgmt. Experience) preferred.
  • Prior experience in customer service or call centre environment preferred.
  • Excellent communication skills, both written and verbal.
  • Demonstrated ability to mentor, coach and provide direction to team members.
  • Knowledge of general Concentrix operating policies and procedures.
  • Ability to work in a flexible schedule.
  • Travel required.
  • Ability to effectively present information to internal and external associates.

Educational Qualification : Graduate

Looking or immediate joiners or with notice period of 30 days

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