Vacman - Manager - Project Sales (10-15 Yrs) Navi Mumbai (b2b/corporate Sales)

4 weeks ago

Pune, Maharashtra, India Vacman Sanitation Solution Pvt Full time

Key Responsibilities 1 Service Sales Business Development- Identify and pursue aftersales opportunities AMCs spare parts retrofits upgrades from existing clients shipowners shipyards marine contractors industrial clients - Develop service contracts and preventive maintenance plans tailored to customer needs - Monitor competitor aftersales strategies pricing offerings warranties to position VACman competitively - Prepare commercial offers including technical specs QAP warranties and negotiate terms - Maintain a service sales pipeline and track conversions 2 Customer Relationship Retention- Build long-term relationships with clients to ensure repeat business and referrals - Address customer complaints escalations and ensure timely resolution via Service Team Leaders - Conduct regular customer visits travel 10-12 days month for service sales pitches and feedback 3 Technical Regulatory Compliance- Ensure service offerings comply with MARPOL IN ICG and OEM standards - Liaise with engineering teams to align service solutions with technical requirements - Oversee warranty claims coordinate with OEMs Service Team Leaders for liquidation 4 Service Operations Coordination- Work with the Aftersales Service Manager Service Team Leaders to schedule technicians manage inventory and ensure service delivery - Coordinate with VACman Stores VACman Purchase VACman Logistics for ensuring spare parts deliveries to the vessel as per Work Schedule - Ensure STW HAT SAT and commissioning are completed as per contracts - Track service KPIs response time resolution rate customer satisfaction 5 Profitability Process Management- Achieve service sales targets AMCs spare parts upgrades - Optimize pricing strategies to maximize margins while remaining competitive - Ensure timely invoicing and payment collection for service contracts ref updazz com

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