Customer Service Representative

2 days ago


Pune India PS Epicure Pvt Ltd Full time

Job Description Job Title: Customer Service Representative Job Description: - We are looking for confident, dedicated, and highly communicative Customer Service Agents to join our growing team. This role involves handling inbound calls for a U.S.-based logistics company, assisting customers with shipment inquiries, providing updates, resolving basic issues, and supporting sales and service teams. - As part of our outsourcing team, you will play a key role in ensuring smooth and professional communication with clients across the U.S. logistics and transportation sector. Key Responsibilities: - Handle inbound customer calls related to freight shipments, order status, and service inquiries. - Provide accurate and timely information regarding logistics services. - Coordinate with internal teams to ensure smooth dispatch, tracking, and issue resolution. - Maintain a professional tone and high-quality customer experience on every call. - Log call details and update systems (CRM, TMS) as needed. Requirements: - Excellent verbal communication skills in English. - Confident and customer-focused approach. - Ability to handle calls professionally and calmly under pressure. - Willingness to work night shifts aligned with U.S. business hours. - Prior experience in BPO, customer service, or logistics. What We Offer: - Fixed salary plus daily incentives. - Full training on U.S. logistics processes. - Opportunity to grow within the company. - Supportive and professional work environment.



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