Delivery Manager

4 weeks ago

Bengaluru India Infosys Limited Full time

Job Description Job Description: - We are seeking a dynamic and strategic Delivery Manager to lead the end to end delivery of Application Development and Maintenance services for key global clients - This role involves comprehensive oversight of project execution client engagement team leadership and transformation initiatives across a diverse portfolio of programs - The ideal candidate will possess deep expertise in managing large scale engagements driving operational excellence fostering innovation and identifying avenues for business growth Key Responsibilities: - Delivery Program Management - Own the delivery of a portfolio of projects ensuring alignment with client expectations timelines and quality standards - Lead project planning execution tracking and reporting across the SDLC Software Development Life Cycle - Identify risks and implement mitigation strategies to ensure successful delivery - Client Stakeholder Engagement - Serve as the primary delivery contact for clients managing relationships and acting as the first point of escalation - Build strong client connects to support execution and identify growth opportunities - Analyze client feedback and drive continuous improvement initiatives - People Resource Management - Align resources to projects based on skill and business needs manage team performance and development - Support recruitment and talent acquisition to build high performing teams - Foster team motivation mentoring and succession planning - Quality Compliance - Define and implement quality goals and processes in collaboration with internal QA teams - Ensure compliance with organizational standards regulatory requirements and client specific mandates - Transformation Innovation - Drive digital transformation initiatives including automation and next gen modernization - Collaborate with internal and client teams to identify opportunities for innovation and efficiency - Financial Operational Governance - Track and manage budgets forecasts invoicing and profitability across the portfolio - Ensure adherence to operational excellence indicators OEI including delivery metrics audits and reporting - Proposal Growth Enablement - Partner with sales and solution teams to identify new opportunities and lead proposal development - Review solutions estimates and contractual terms for new engagements - Contribute to account planning and strategic growth initiatives Technical Requirements: - Qualifications Experience - 15 years of experience in IT delivery leadership roles - Proven track record of independently managing large complex engagements and global delivery teams - Strong expertise in project management client engagement and proposal development - Excellent leadership communication and stakeholder management skills - Experience with Agile DevOps and modern application architectures - Exposure to AI automation tools and digital transformation frameworks - Strong understanding of financials contracts and service level agreements SLAs Preferred Skills: Foundational->Program Management->Program value delivery->Program specific case-studies,Foundational->Project Management->Project value delivery

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