Delivery Manager

3 days ago


Bengaluru India Infosys Full time

Job Description Qualifications & Experience: - 15+ years of experience in IT delivery leadership roles - Proven track record of independently managing large, complex engagements and global delivery teams. - Strong expertise in project management, client engagement, and proposal development. - Excellent leadership, communication, and stakeholder management skills. - Experience with Agile, DevOps, and modern application architectures - Exposure to AI, automation tools and digital transformation frameworks - Strong understanding of financials, contracts, and service-level agreements (SLAs) Delivery & Program Management - Own the delivery of a portfolio of projects, ensuring alignment with client expectations, timelines, and quality standards. - Lead project planning, execution, tracking, and reporting across the SDLC (Software Development Life Cycle). - Identify risks and implement mitigation strategies to ensure successful delivery. Client & Stakeholder Engagement - Serve as the primary delivery contact for clients, managing relationships and acting as the first point of escalation. - Build strong client connects to support execution and identify growth opportunities. - Analyze client feedback and drive continuous improvement initiatives. People & Resource Management - Align resources to projects based on skill and business needs; manage team performance and development. - Support recruitment and talent acquisition to build high-performing teams. - Foster team motivation, mentoring, and succession planning. Quality & Compliance - Define and implement quality goals and processes in collaboration with internal QA teams. - Ensure compliance with organizational standards, regulatory requirements, and client-specific mandates. Transformation & Innovation - Drive digital transformation initiatives including automation and next gen modernization. - Collaborate with internal and client teams to identify opportunities for innovation and efficiency. Financial & Operational Governance - Track and manage budgets, forecasts, invoicing, and profitability across the portfolio. - Ensure adherence to operational excellence indicators (OEI), including delivery metrics, audits, and reporting. Proposal & Growth Enablement - Partner with sales and solution teams to identify new opportunities and lead proposal development. - Review solutions, estimates, and contractual terms for new engagements. - Contribute to account planning and strategic growth initiatives.


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