Delivery Manager

Multiple Locations, India

Date posted

Sep 17, 2025

Job number

1860994

Work site

3 days / week in-office

Travel

0-25%

Role type

People Manager

Profession

Consulting Services

Discipline

Consulting Project Management

Employment type

Full-Time

Microsoft Industry Solutions Delivery (ISD) is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft's most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.

ISD is at the forefront of innovation, driving value across the entirety of the customers' digital and AI transformation journey through repeatable and customized cutting-edge solutions through strategic engagements with customers across the globe powered by Microsoft Cloud and AI.

We embed business transformation at the core of global enterprises by applying AI to solve complex problems and deliver measurable value. Partnering with our most strategic and forward-looking customers, we operate at the cutting edge of AI innovation—where technology meets bold ambition. Our deep integration with engineering and product teams enables us to drive breakthrough transformations, often pioneering industry firsts as trusted "customer zeros." This is a team for bold problem-solvers and forward-thinking visionaries, united by a passion for shaping the future at the forefront of AI.

The AI Business Solutions Consulting Practice Manager (M6) for EMEA/Asia is part of Microsoft's strategic Solution Area AI Business Solutions, integrating Modern Work and Business Applications portfolios. Reporting to the Regional AI Business Solutions Leader, with a dotted line to the GDC (Global Delivery Center) Site Leader, this role is accountable for building and leading a regional consulting team of Solution Architects, Project Managers, and Consultants. The Practice Manager is responsible for delivering technical excellence in AI solutions, driving customer business outcomes, and ensuring operational rigor while providing organizational and thought leadership.

Required/Minimum Qualifications

The ideal candidate will have a four-year degree and at least 16+ years of demonstrated corporate management experience or an equivalent combination of education and experience. The candidate must have demonstrated knowledge of project and delivery management and preferably holding relevant industry certifications like PMP, ITIL. Candidate must have excellent organization, communication, project management, negotiation and problem-solving skills. Executive-level interpersonal, verbal, written & presentation skills are also required for the role. Having an experience and background on Infrastructure workloads is desirable.

Additional or Preferred Qualifications

• Bachelor's Degree in related field AND 16+ years' experience in consulting/professional services delivery, project management, or practice management, or leading portfolio management, complex programs, or revenue-driven (e.g., $10 million +) programs

• OR equivalent experience.

• Project Management Professional (PMP) certification.

• 2+ years consulting, professional services, or related financial management experience (e.g., cost management, revenue forecasting).

• Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.

• Certification in relevant industry.

• Portfolio & Financial Management: Oversee AI Business Solutions consulting portfolio performance for the region from presales to delivery, including financial metrics such as revenue, pipeline, utilization, and consumption. Responsible for portfolio health, account management discipline, and achieving regional revenue and consumption targets. Manage forecasting, budgeting, and cost control.
• Resource & Capacity Management: Work closely with the AI Business Solutions Site Leader for GDC to forecast and allocate resources to balance demand and capacity. Make informed hiring and talent decisions to ensure skill alignment with project needs, while maintaining engagement economics and target margins.
• Technology Leadership: Maintain strong technical depth in AI Business Solutions. Promote continuous technical innovation and excellence. Align regional initiatives with global standards in collaboration with the GDC Site Leader. Oversee solution design, engineering methodologies, and the development of reusable assets to maximize efficiency and impact.
• IP Reuse & Asset Development: Champion the creation and reuse of intellectual property and solution accelerators, ensuring best practices are leveraged and scaled across projects.
• Customer Focus: Foster a customer-centric culture focused on delivering measurable business results. Maintain strong stakeholder relationships and incorporate Voice of the Customer feedback to drive improvement. Serve as executive sponsor for key accounts, ensuring alignment with customer strategy and proactive issue resolution in alignment with EMEA CPMMs.
• Portfolio & Financial Management: Oversee AI Business Solutions consulting portfolio performance for the region from presales to delivery, including financial metrics such as revenue, pipeline, utilization, and consumption. Responsible for portfolio health, account management discipline, and achieving regional revenue and consumption targets. Manage forecasting, budgeting, and cost control for Delivery portfolio.
• Delivery Oversight: Orchestrate and monitor delivery of cross-functional projects to achieve business outcomes and meet financial goals. Establish robust delivery management routines, proactively intervene in challenged projects, and ensure successful service delivery.
• Resource & Capacity Management: Work closely with the AI Business Solutions Site Leader for GDC to forecast and allocate resources to balance demand and capacity. Make informed hiring and talent decisions to ensure skill alignment with project needs, while maintaining engagement economics and target margins.
• Quality, Compliance & Risk: Ensure strict adherence to Microsoft's standards and policies. Implement governance controls, manage delivery risks, and foster early issue identification and resolution.
• Continuous Improvement: Drive ongoing improvements in delivery methodologies, tools, and team capabilities based on client feedback and industry best practices. Advocate for operational excellence and scalability in service delivery.
• People Leadership: Lead and mentor a diverse team, embodying Microsoft's leadership principles. Attract, develop, and retain high-performing talent. Build an inclusive, collaborative, and empowering team culture.
• Organizational Growth: Strategically develop organizational capabilities through workforce planning, succession planning, and skills development. Ensure continuous team evolution in response to emerging technologies and business needs.
• Collaboration: Promote "One Team" culture across regional and GDC teams, ensuring clarity of roles and effective knowledge sharing, enabling a unified global approach to AI Business Solutions delivery.
• Operational Excellence: Oversee business management, monitor key performance indicators, and implement process improvements to achieve financial and operational targets. Ensure compliance with internal policies and administrative efficiency.
• Thought Leadership: Define and communicate the strategic vision and offerings for the practice. Represent the practice in executive forums, provide insights into technology and industry trends, and act as a trusted advisor on AI transformation strategies.
• Change Management: Lead organizational change initiatives and ensure successful integration of regional and GDC capabilities. Provide feedback on execution and advocate for necessary corporate investments.

Other

• Embody our culture and values

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Industry leading healthcare

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Educational resources

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Discounts on products and services

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Savings and investments

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Maternity and paternity leave

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Generous time away

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Giving programs

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Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.