Senior Delivery Manager

4 weeks ago

Bengaluru India Mphasis Full time

Job Description Job Title: Senior Delivery Manager cum Customer Engagement Manager(AVP Level) Location: Bangalore, India Company: Mphasis Experience Required: 25+ years in top tier IT Services Delivery organization Industry: Financial Services Employment Type: Full-time Role Overview Mphasis is seeking a seasoned and strategic Senior Delivery Manager to lead a high-impact portfolio in the Financial Services domain. The ideal candidate will bring over two and half decades of experience in Application Service Delivery, managing large-scale engagements from top-tier IT services organizations. This role demands excellence in delivery management, customer engagement, and stakeholder alignment across a portfolio generating $30 million in annual revenue and comprising a 450-member global team. Key Responsibilities Delivery Management - Lead end-to-end delivery of Application Development, Application Production Support & Maintenance, Transition and Transformation projects/programs of financial services applications across various commercial models including Time & Material, Fixed Price commercial models. - Ensure SLA adherence, quality assurance, and continuous improvement in service delivery. - Drive operational efficiency, automation, and transformation initiatives. - Manage risk, compliance, and governance across the portfolio. Customer Engagement - Serve as the primary point of contact for senior client stakeholders. - Build and nurture long-term relationships with clients, ensuring satisfaction and retention. - Translate client business needs into actionable delivery strategies. - Lead monthly/quarterly business reviews and strategic planning sessions. - Manage escalations effectively to avoid stakeholder dissatisfaction. Team & Financial Leadership - Oversee a delivery team of 450+ professionals across onshore, offshore, and nearshore locations. - Manage P&L for a $30M portfolio, ensuring profitability and growth. - Mentor and develop delivery leads and project managers. Solution response & Bid Management - Drive pre-sales support - Demonstrated experience in managing bids end to end - Experience in handling RFP, estimation, solution & winning multiple large deals Required Qualifications - 25+ years of experience in IT services, with a strong focus on Financial Services. - Proven track record managing portfolios of $30M+ and large delivery teams (400+ members). - Deep understanding of financial services applications, regulatory environments, and client expectations. - Strong leadership, communication, and stakeholder management skills. - Experience working with global delivery models and cross-functional teams. - Someone with good pedigree - Education and Employment Preferred Qualifications - PMP, ITIL, or equivalent certifications. - Experience with Agile, DevOps, and digital transformation programs. - Prior experience working with Mphasis or similar organizations.

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