RO:RL - Regional Customer Service Manager
4 weeks ago
Job Description Name of unit : Retail Assets Operations INTERNAL USAGE: No. of Vacancies: 1 Reports to: Is a Team leader N Team Size: Grade: Manager / Senior Manager Business: Retail Operation Department: Retail Operation Sub-Department: RL - Operations Location: Name of Unit Role Key Responsibilities 1. Monitor all the metrics of Customer Service for all the Loan Centers covered in the geography handle 2. Promote reduction of NFTR at Loan Centers 3. Monitoring Net Promoter Score, Process Health Assessment, Service Quality Audit and Five S Implementation at the Loan Centers 4. Work towards achievement of Customer Service Championship by all the centers in geo 5. Monitor escalations, Root Cause Analysis and take steps for reduction of Complaints 6. Promoting Service to Sales (Cross Sell) at Loan Centers and ensure targets achievement 7. Training to staffs handling Customer Service 8. Ensuing compliance of regulator's as well bank's policies 9. Contribute to Bank by process improvements, introduction of new process & project initiatives on basis Customer feedback/complaints Qualifications Optimal qualification for success on the job is: - Post-graduation / Graduation from a recognized institute Role Proficiencies: For successful execution of the job, the candidate should possess the following: - Knowledge of banking products and services - Knowledge of regulatory guidelines and norms - Good communication (both verbal and written) skill in both English and the local language - Ability to manage complex client situations - Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines
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Chennai, Tamil Nadu, India Axis Bank Full timeName of unit Retail Assets Operations INTERNAL USAGE No of Vacancies 1 Reports to Is a Team leader N Team Size Grade Manager Senior Manager Business Retail Operation Department Retail Operation Sub-Department RL - Operations Location Name of Unit Retail Assets Operations Role Regional Customer Service Manager Key Responsibilities Monitor all the metrics of...
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(Only 24h Left) RO:RL
2 days ago
Mumbai, India Axis Bank Full timeJob Description RO:RL - Operation Customer Service Team - Retail-Activity Champion INTERNAL USAGE: No. of Vacancies: 1 Reports to: Is a Team leader No Team Size: 4-5 Grade: M/SM/AVP Business: Retail Operations Department: Operations Sub-Department: Customer Service Location: Virtual-Mumbai About Central Customer Service Team Axis Banks Central Customer...
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Regional Service Manager
4 weeks ago
Delhi, India, India Metal Power Analytical Pvt. Ltd. Full timePrimary purpose of the role The Regional Service Manager in a Service Department is responsible for overseeing and managing the service operations within a specific region. This role focuses on ensuring that all service activities are efficiently executed to meet customer needs while also driving the achievement of regional revenue targets. The Regional...
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Regional Service Manager
3 weeks ago
India Ola Electric Full timeJob Description Key Roles & Responsibilities: Qualifications, Experience & Skills: Engineering Degree or Diploma in Automotive/ Mechanical Engineering or equivalent Minimum 8+ years of experience in 2 or 4 wheeler Technical Support & Service engineering function. Expertise in using diagnostic applications and tools Hands on experience in using Oscilloscope,...
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Professional Services Regional Manager, EMEA
5 days ago
Chennai, India Talent Quotient Partners Full timeRegional Head – Global Business Services (GBS) Lead and scale Business Services operations across your region (EMEA, Americas, or APAC), driving service excellence, efficiency, and business impact. You’ll own regional results — from strategy and governance to delivery and performance — while partnering closely with global and functional leaders to...
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(Urgent) Regional Manager
4 weeks ago
Chennai, India VFRYT Full timeJob Description Job Description Role Description: This is a full-time, on-site role for a Regional Manager, based in Chennai. The Regional Manager will oversee daily operations, manage staff, develop strategic plans, and ensure customer satisfaction within their region. Client Coordination: - Act as a point of contact for regional clients - Ensure SLA...
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RO:RL - Operation CPC Customer Service - Retail
3 weeks ago
Hyderabad, India Axis Bank Full timeJob Description About Retail Lending Department: The Retail Lending Department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the rural lending business of the...
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Regional Manager
4 weeks ago
Chennai, India VFRYT Full timeJob DescriptionRole Description:This is a full-time, on-site role for a Regional Manager, based in Chennai. The Regional Manager will oversee daily operations, manage staff, develop strategic plans, and ensure customer satisfaction within their region.Client Coordination:Act as a point of contact for regional clientsEnsure SLA adherence and high service...
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Regional Manager
4 weeks ago
Chennai, India VFRYT Full timeJob DescriptionRole Description:This is a full-time, on-site role for a Regional Manager, based in Chennai. The Regional Manager will oversee daily operations, manage staff, develop strategic plans, and ensure customer satisfaction within their region.Client Coordination:Act as a point of contact for regional clientsEnsure SLA adherence and high service...
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Regional Manager
4 weeks ago
Chennai, India VFRYT Full timeJob DescriptionRole Description:This is a full-time, on-site role for a Regional Manager, based in Chennai. The Regional Manager will oversee daily operations, manage staff, develop strategic plans, and ensure customer satisfaction within their region.Client Coordination:Act as a point of contact for regional clientsEnsure SLA adherence and high service...
