RO:RL - Operation Customer Service Team - Retail
1 week ago
Job Description About Retail Lending: The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the rural lending business of the bank About the Role: The Customer Service team is responsible for servicing customers across channels and processes for Retail Assets and Credit Cards within Lending and cards businesses. They are also responsible for resolving the queries posted by the Loan / Cards customers. Key Responsibilities - Ensure Delivery of the Customer Service goals identified for the year. - Ensure continuous improvement in performance of service delivery across channels, processes and people. - Manage all customer service metrics pan India - Prepare MIS and dash-boarding, with data analytics to cull insights, to drive decision making and identify new opportunities. - Manage complaint TAT - Ensure Process adherence on the various CTST as defined in SOP and Process Improvements Qualifications: Optimal qualification for success on the job is: - Graduate / Post graduate in Management. Role Proficiencies: For successful execution of the job, the candidate should possess the following: - Working knowledge of Retail Assets Business and handling Customer Service. - Knowledge of regulatory requirements - people and business related - Innovation - Business acumen - Customer Focus - Planning and Organizing - Result orientation - Decision taking - Communication - Interpersonal skills and team effectiveness #ComeAsYouAre We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply
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(Only 24h Left) RO:RL
3 weeks ago
Mumbai, India Axis Bank Full timeJob Description RO:RL - Operation Customer Service Team - Retail-Activity Champion INTERNAL USAGE: No. of Vacancies: 1 Reports to: Is a Team leader No Team Size: 4-5 Grade: M/SM/AVP Business: Retail Operations Department: Operations Sub-Department: Customer Service Location: Virtual-Mumbai About Central Customer Service Team Axis Banks Central Customer...
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Mumbai, Maharashtra, India Axis Bank Full time**About Retail Lending**: The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the rural lending business of the bank **About the...
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Senior Customer Service Associate
2 weeks ago
Jaipur, India Reliance Retail Full timeJob Description Company Overview Reliance Retail is India's largest, fastest growing and most profitable retailer with a vast omni-channel presence. Established in 2006, we aim to revolutionize retail with excellent value propositions, quality products, and unmatched shopping experiences. Serving over 193 million loyal customers across a range of categories,...
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Retail Store Manager
2 weeks ago
Hingoli, India Reliance Retail Full timeJob Description Company Overview Reliance Retail, India's largest and most profitable retailer, offers a diversified omni-channel presence with integrated store concepts, digital, and new commerce platforms. With over 15,000 stores across 7,000+ cities, Reliance Retail serves a customer base of more than 193 million, providing superior quality products and...
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Retail Store Manager
2 weeks ago
mumbai, India Reliance Retail Full timeJob Title: Store ManagerDepartment: Store OperationsLocation: MumbaiEducation: Post Graduation/GraduationExperience: 4 to 10 years in retail managementJob Description:Looking for a dynamic and experienced Store Manager to oversee all aspects of store operations at our premium fashion retail outlet in Mumbai. The Store Manager will be responsible for driving...
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Operations manager
1 week ago
Patna, India Reliance Retail Full timeJob Description Company Overview Reliance Retail is India's largest and fastest growing retailer, revolutionizing retail since 2006 with a strong omni-channel presence. Serving 193 million+ customers across 7,000+ cities and 15,000+ stores, Reliance Retail is committed to delivering exceptional value, quality, and a superior shopping experience nationwide....
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Retail Store Manager
2 weeks ago
Mumbai, Maharashtra, India Reliance Retail Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Store ManagerDepartment: Store OperationsLocation: MumbaiEducation: Post Graduation/GraduationExperience: 4 to 10 years in retail managementJob Description:Looking for a dynamic and experienced Store Manager to oversee all aspects of store operations at our premium fashion retail outlet in Mumbai. The Store Manager will be responsible for driving...
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Retail Store Manager
2 weeks ago
Thiruvananthapuram, Thiruvananthapuram / Trivandrum, India Reliance Retail Full timeJob Description Job Summary The Retail Store Manager is responsible for the daily operations and overall performance of the retail store. This role ensures high levels of customer satisfaction, staff development, and operational excellence while achieving sales and profitability goals. The ideal candidate is a dynamic leader with strong organizational and...
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Retail Store Manager
2 weeks ago
Mumbai, India Reliance Retail Full timeJob Title: Store Manager Department: Store Operations Location: Mumbai Education: Post Graduation/Graduation Experience: 4 to 10 years in retail management Job Description: Looking for a dynamic and experienced Store Manager to oversee all aspects of store operations at our premium fashion retail outlet in Mumbai. The Store Manager will be responsible for...
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RO:RL - Operation Central Ops Processes - SBB
4 weeks ago
Mumbai, India Axis Bank Full timeJob Description About Retail Lending: The Retail Lending department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the rural lending business of the bank About...
