Cec Verifier-inbound-credit Cards- Customer Experience Center-contact Centre Inbound
1 week ago
CEC Team Leader - VKYCDepartment Customer Experience Center Location NoidaJob RoleJob Role xc2xb7 Video call customers to complete the Full KYCxc2xb7 Verify the details submitted by the customer while opening the account and Documents submitted are matchingxc2xb7 Ensure VKYC is completed by the Right Party onlyxc2xb7 Should maintain a good relationship with the customer throughout the KYC process xc2xb7 Cross-sell other banking products xc2xb7 Give complete and correct information on all the products pitched to the customerxc2xb7 Take call backs in case the customer is busy and ensure the follow up is done on timexc2xb7 Responsible for quality communication and customer servicing within laid down productivity and service benchmarks xc2xb7 Meet targets on conversion and Cross selling as defined from time to time xc2xb7 Ensure customer delight and consistent service experience including timely resolution of customer queries issues xc2xb7 Adherence to Information Security norms quality process norms xc2xb7 To be aware of and comply with any updates about the processxc2xb7 Act on the feedback given by Team Leader Team Coach or Quality or on the coaching provided to the team as guidelines for improving performanceJob Requirements xc2xb7 Having Good Communication Skills Written and Verbal xc2xb7 Should ready to work in Rotational shift xc2xb7 Should having experience of minimum 1 year as a team leader or above xc2xb7 Having skills of Team handling people management performance management Data management Sales and Services xc2xb7 Should be graduate in any stream
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Cec Team Leader
1 week ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeCEC Team Leader - Inbound - Credit CardsDepartment Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC Team Manager- Inbound Position Grade ManagerJob Role Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards Manage Team to deliver on Quality Call productivity Sales and Shrinkage as per...
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Cec Officer
6 days ago
Noida, India CSHRS Full time**CEC Officer - Inbound - Privy (NOIDA)** **For a Well known Indian Pvt. Bank** **in Experience-**1 year -**Max Experience **4 Years **Notice Period-**Max 3 days (Immediate joining) **JOB ROLE** Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests for customer's satisfaction To identify and...
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Cec Officer
2 weeks ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeDepartment Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant ManagerJob Role To Attend the inbound calls of customers in Credit Cards and process the queries requests to customer s satisfaction To identify and convert the opportunities for cross selling banking product ...
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Noida, India Kotak Mahindra Bank Limited Full timeJob Description As an 811-CEC Officer, you will be the voice of Kotak's Digital Banking division, representing the brand and its products. Your primary responsibility is to handle inbound customer inquiries, provide accurate information, and promote our range of digital banking services and products. You will play a crucial role in enhancing customer...
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Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeJob Category KMBLDegree Level Bachelor s Degree 811 Digital - Outbound Officer811 Digital - Outbound OfficerDepartmentRetail Liabilities Digital BankingLocationNoidaNumber of PositionsMultiplePosition GradeM1 Assisting in resolving customer queries Contacting potential or existing customers to inform them about a product or service using scripts...
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Inbound Sales Representative
6 days ago
Noida, India Shakti vidya Private Limited Full timeWe are looking for a talented and competitive **Sales Representative** that thrives in a quick sales cycle environment. As an Inbound Sales Associate in our team, you’ll be taking inbound calls from interested customers. **NO COLD CALLING!** **RESPONSIBILITIES: - ** 1) In this role, you’ll build relationships with our customers and offer the best...
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Noida, Uttar Pradesh, India Kotak Mahindra Full time**811 Digital - Outbound Officer** **811 Digital - Outbound Officer** Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 - Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about...
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Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree Job Role To Attend the inbound calls make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer To thoroughly understand product and process to handle complex queries for the customer To identify and convert the opportunities for cross selling ...
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Inbound Call Center Representative
6 days ago
Noida, Uttar Pradesh, India Vighnaharta Screening Pvt. Ltd. Full timeWe are Hiring for the Inbound telecaller **Industries : BPO** **Role : Telecaller** **Salary: 15K-21K** **Job Timing : Day Shift** **Experience : Fresher** **Gender : Male & Female** **Job Location: Noida** Contact Person **(8800962524) Deepak Hr** Pay: ₹15,000.00 - ₹21,000.00 per month **Benefits**: - Paid sick time Schedule: - Day...
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Inbound Call Centre Operator
1 week ago
Amity University, Noida, Uttar Pradesh, India NexGen Business Consulting Full time**Overview**: **Key Responsibilities**: - **Customer Interaction**: Handle inbound sales inquiries promptly and professionally, delivering exceptional service to every customer interaction. Engage with prospects to understand their needs, address questions, and provide relevant information about our products or services. - **Needs Assessment**: Conduct...
